Data Entry Customer Service

Monique D. Ellison

Columbus, OH • 614-***-**** • ***************@*****.***

Objective

To find a fulltime position where I can use my customer service skills. Education

Westerville North High School, Westerville, OH

High School Diploma, 2013

Skills

Data Entry, Microsoft Entry, CRM Tools, Organization, Communication, Customer Service, Sales Professional Experience

Customer Success Advocate

Bold Penguin – Remote

July 2022 to Present

• Assisted and advised customers on Bold Penguin’s suite of products

• Answered inbound calls and resolved customer disputes

• Utilized internal CRM tool to manage customer data Bartender

Retro Lounge – Columbus, OH

March 2021 to Present

• Mixed cocktails and specialty drinks for patrons

• Maintained friendly, safe, and attentive environment

• Kept bar area clean and fully stocked

• Promoted monthly and weekly events

Associate

Payless – Indianapolis, IN

June 2018 to May 2019

• Provided customer service to store patrons

• Maintained and reconciled the cash drawer daily

• Reviewed and maintained promotional posters and other marketing materials

• Assisted in store liquidation process

• Served as store keyholder

Edge Youth Worker

John H. Boner Center – Indianapolis, IN

January 2018 to May 2018

• Provided academic support to students

• Completed day-to-day reports on attendance and activities

• Communicated with site coordinator, school staff, parents and other community partners

• Implement behavior management tools with integrity and respect for all youth Crew Member

McDonalds - Columbus, OH

May 2016 to November 2017

• Provided quick customer service at window and in Dining room

• Helped maintain clean restaurant and food prep area

• Promoted restaurant specials and took orders from customers Monique D. Ellison

Columbus, OH • 614-***-**** • ***************@*****.***

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