Service Representative Customer
Resume:
T
Ebony
Thomas
*********@*****.***
Gray, La 70359
SUMMARY
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. SKILLS
Inbound and Outbound Calling
Business Development Understanding
Problem-Solving Abilities
Customer Retention Strategies
Customer Service
Efficient and Detail-Oriented
Customer Data Confidentiality
Courteous with Strong Service Mindset
Problem Resolution
Calm and Professional Under Pressure
Creative Problem Solving
Responding to Difficult Customers
Building Customer Trust and Loyalty
EXPERIENCE
Customer Service Representative
Chime Solutions Sep 2021 to Current
Made outbound calls to obtain account information. Used proven techniques to de-escalate angry customers during telephone interactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service. Customer Care Coordinator
TruGreen Oct 2018 to Sep 2021
Maintained high satisfaction rating with customers by providing exceptional service and support.
Maintained high satisfaction score by consistently resolving first-call issues. Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Promptly responded to customer inquiries and resolved complaints to promote loyalty. EDUCATION AND TRAINING
High School Diploma
South Terrebonne High School
Bourg, LA
REFERENCES
References Available upon request
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