Reanna Serradell

**** **** *** ****

Leesville, LA 71446

adudp9@r.postjobfree.com

SKILLS

- Leadership Skills

- Public Speaking

- Active Listening

- Reliable and Responsible

- Excellent Team Player

- Energetic & Interactive

- Cashiering/Register & POS Usage Skills

- Phone/Computer Skills

- Multitasking

- Data Entry

EXPERIENCE

Sonic Drive-In, 444 W Ray Road, Chandler, AZ 85225 - Carhop and Cook

July 2018 - February 2019

As a Sonic employee, I delivered excellent customer service. I worked as both a cook and carhop, becoming very detail-oriented, task-oriented, and boosting my work efficiency. I have become an excellent team player and developed excellent communication skills.

Salad and Go, 753 N Gilbert Road, Gilbert, AZ 85233 - Team Member to Service Manager

Hire Date: March 13, 2019

I am required to deliver products to guests on an average of two minutes and fifteen seconds or less. We deliver exceeding customer service and learn to take charge and stock the store. It is required to learn how to open and close the store, and work as a team. As a service manager I would run lunch, breakfast, or dinner services on my own and was able to both open and close a store.

Salad and Go, 910 S Cooper Rd, Gilbert, AZ 85233 - Assistant Store Manager

March 13, 2020-December 29, 2020

As an assistant store manager, I was required to do the scheduling, run my store when the store manager was not there, keeping the team’s culture of the store energetic and upbeat. Constantly doing 1on1’s with individuals and training new hires. Checking communication, transferring products for the store, and leading meetings with the management team. Even helped at other stores that needed shift covered, constantly working as much as I could to help out.

Amazon Fulfillment Center GYR3, 8181 W Roosevelt St, Phoenix, AZ 85043

January 2021-April 2021

At amazon, I started out as a team member where we are required to lift up to 50 lb. boxes onto conveyor belts, also ensuring the correct labeling is placed on the boxes. After two weeks I was asked to join the problem solve team. This team took all the boxes that encountered problems, ranging from damaged products to wrong labeling to mis shipped packages. The duties of a problem solver were performed on computers throughout a whole shift.

Dollar General, 900 N 5th Street, Leesville, LA 71446 - Key Holder May 2021- Present

At Dollar General, as a key holder, we are required to be able to assist with customer returns, opening and closing the store, sending out packages for customers, counting starting and ending tills, assisting other associates with change when needed, and counting the deposit at the end of the night along with doing bank runs. Also as a key holder we represent the company of Dollar General so delivering excellent customer service experience is a major part of our day. We are required to stock shelves and put items in the correct sections to keep a clean and organized store!

Walgreens, 785 S Cooper Rd, Gilbert, AZ 85233- Shift Lead As a shift lead at Walgreens, I get the opportunity to both work in a retail setting and a pharmaceutical setting. I set a lot of the promotional ads, ensure the team is up to date on new corporate ideals and plans. We stock twice weekly. I also ensure the team completes weekly outdates, to ensure we have no expired products on the shelves. At Walgreens, there is never a dull moment, I am required to help wherever necessary, whether that is in the Photo Department, front registers for a return or cash deposit, the Pharmacy, or helping vendors, you are constantly moving and working on keeping the store up to date and assisting customers throughout the day. Bridgecrest. 7300 E Hampton Ave Suite 101, Mesa, AZ 85209 At Bridgcrest, loan advisors speak with customers over the phone daily while entering data via the customers’ account portals. We assist customers with making payments and helping push out payments due to hardships. We assist customers by advising them of how actions affect them both positively and negatively throughout the loan. Bridgecrest wants customers to save money on the loan rather than fall delinquent and pay more for a vehicle than intended to.

We use different tools to impact customer decisions, but our main focus is to build positive relationships with customers and deliver excellent customer service to let them know we are there to help them in any way we can and advise them of what in the best of their interest and money. Working at this call center has improved my computer skills, data entry skills, and multitasking skills.

EDUCATION

Gilbert Classical Academy, Gilbert, AZ - High School August 2014 - December 2015

Freshman year, I participated on the GCA JV Volleyball Team and was an Honors Student. I was captain of the JV volleyball team and a player on varsity, during my sophomore year of high school.

Mesquite High School, Gilbert, AZ - High School Diploma January 2016 - May 2018

Graduated from high school in May of 2018. I was an honors student involved in AP and Dual Enrollment classes throughout all four years of high school. Chandler-Gilbert Community College, Chandler, AZ

June 2016 - May 2018 - Associate Degree in Arts of Psychology Accepted into the ACE Program at Chandler-Gilbert Community College in the summer of 2016, and continuing in the program until the spring semester of 2018. The ACE Program allows students to attend college courses outside of high school, getting ahead with college credits. Received my Associates degree in May of 2018 and am currently furthering my education and majoring in Psychological Studies. AWARDS

Employee of the Month

Sonic Drive-In, November 2018

I received employee of the month for going above and beyond. I managed to cover multiple shifts that my manager needed covered, and I succeeded in excellent customer service.

Coaches Award

May 2018

I received the Coaches Award, also known as Most Valued Player, on my volleyball team for being able to play any position on the court. Also, I was captain for all 7 years of my club seasons.

Volunteering

2015-Present

Feed My Starving Children

I have volunteered for more than 6 hours to feed children in need, through this program in Tempe, AZ, by bagging and packing food to send to multiple third-world countries(Philippines, Africa, etc).

Paz de Cristo

Currently, I have only volunteered at this event twice. This work involves bagging foods, placing items onto carts, and assisting those who need help carrying items.

Contact this candidate