Service Representative Data Entry
Resume:
Shacoria Elliott
Griffin, GA *****
****************@*****.***
Acquire a position as a customer service representative and/or consultant where I can use my outstanding, relational, and communication skills to resolve customer issues and advance a beneficial relationship with customers and the company
Authorized to work in the US for any employer
Work Experience
Customer Support Advisor
Teleperformance - Remote
August 2022 to November 2022
Advise customers,
Provide basic troubleshooting,
Provide Quality Assurance,
Act as billing department for client,
Handle inbound and outbound calls
Provide appropriate solutions
Answer questions & give correct feedback
Handle 50+ inbound calls throughout 10hour shift
Healthcare Customer Service Representative
Teleperformance - Remote
May 2022 to June 2022
Educating patients on goods/services in their area, act as the benefits center for their Medicare plan, explain coverage details about their health insurance coverage, handle inbound and outbound calls, conduct research to give answers to customers questions, connect via chat/email to further assist with questions/concerns,
Service Delivery Consultant
Chime Solutions - Remote
November 2020 to April 2022
Provide assistance to all customers, manage all incoming inbound calls, make outbound calls, confirmed payments, refunds etc., operated live chat, enrolled and dis enroll members into Medicare Advantage plans, confirmed Medicare eligibility, handle escalated calls, talk live on a headset, performed data entry for customers information, explain Medicare coverage details, set up customers follow up appointments, demonstrate empathy to customers, update accounts through computer system, meet service team sales targets and call handling quotas, keep records of customers interactions, process customer accounts and file documents, engage with customers, handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up with customer to ensure resolutions, process escalated tickets
Education
Associate's degree in Dental Assisting
Southern Crescent Technical College
June 2022 to Present
High School Diploma in General Studies
Griffin High School
August 2014 to May 2018
Skills
• Customer Service(6 years), Customer Support (4 years) Cashiering (6 years) Merchandising (4 years), Retail Sales, Call Center, Remote Work, Live Chat, Cold Calling, Technical Support, Computer Operations, Microsoft, Quality Assurance, Data Analysis/Entry, Help Desk, Account Management, Operating Systems, Billing (1 year)
• Cashiering
• Customer service
• English
• Troubleshooting
• Microsoft Outlook
• Microsoft Windows
• Administrative Experience
• Microsoft Powerpoint
• Network Support
• Desktop Support
• Computer Networking
Certifications and Licenses
CPR/AED
August 2022 to August 2024
Contact this candidate