Career Objective :

Seeking a suitable position where my past experience and knowledge would be fully utilized in a career opportunity and to reach great heights. As a self motivated person, I do have the intension to serve any esteemed organization with utmost sincerity that offers challenges to accomplish missions to achieve set goals with optimum perfections on the way to build up a career as a professional. Job Profile :

Customer Service Representative - 3 years of experience in U.A.E. Customer Service Representative - 2 years of experience from Pakistan. Educational Qualification :

• Higher Secondary Education - Government High School Killa Kharan - Pakistan. Computer Course :

• DIT (MS Office, Hardware) - Bright Future Computer Institute - Pakistan. Work Experience :

1. Pescatore Yachts Boat Rental Service - Abu Dhabi, U.A.E. (2019 - till date) Designation : Customer Service Representative

Duties and Responsibilities :

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support. 054-*******

Muhammad Ismail Abu Dhabi, U.A.E.

adudnz@r.postjobfree.com

2. Shazi Mobile Shopping Center - Pakistan. (2016 - 2018) Designation : Customer Service Representative

Personal Traits :

• Can work as a team

• Responsible and self motivated

• Friendly, honesty and social with pleasing manners

• Ability to work under minimum supervision pressure

• Flexible and hardworking

Passport & Visa Details :

Number : GU1851411

Date of issue : 18/09/2018

Date of expiry : 17/09/2023

Visa status : Employment Visa

Personal Details :

Date of birth : 02/02/1994

Sex : Male

Marital status : Single

Nationality : Pakistani

Languages : English, Hindi and Urdu.

Declaration :

All the information given above are true and correct to the best of my knowledge and belief.

- Muhammad Ismail