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Technical Support Access Manager

Location:
Delhi, India
Salary:
3000000
Posted:
January 01, 2023

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Resume:

Curriculum Vitae

HARI OM MISHRA

Permanent Address: H.NO.-A-601

APEX ACACIA VALLEY

SECTOR-3, VAISHALI

GAZIABAD, U.P – 201010.

INDIA.

+91-981*******

adudm7@r.postjobfree.com

Career Objective

Seeking challenging position with a telecom organization where my technical knowledge and managerial skills can be effectively utilized and enhanced, with an opportunity for growth and advancement in telecom field. Competence Summary

Vast Experience in Telecom Engineering (GSM), Operation and Maintenance functions of Radio Access Network,Planning and RAN Optimization.

• Having adequate experience in Network Operations (Active and passive), Configuration management, Fault management & Performance management.

• Implementation, Operations & Maintenance and Technical Support of Ericsson and Nokia RAN.

• Well versed with Ericsson-OSS and NSN-NETACT. Good knowledge of all RF planning tools i.e.RNO, PMR, CNA, SMO, CHA, OPS, SMIA, MCOM, MAPINFO etc.)

• Hands on experience on RAN software upgrades.

• Good experience on KPI management for High call drops, poor speech quality, TCH congestions, SDCCH/TCH Blocking etc.

• Good experience on Network Optimization activities by efficient handling i.e., Dimensioning of Radio network, Radio network Audit, New sites rollout plan based on Coverage, Capacity etc.

• Network Expansion & optimization Activities i.e., BSC & BTS capacity expansion activities etc.

• Having adequate experience in Network Manage service Operations,KPI and SLA management. Professional Experience

(a) Dishnet Wireless Limited (Aircel) (From June’2012 to May’2022) Worked as a Head-Network Operations (DGM), Heading Network Operations for Punjab & HP circle for Aircel’s GSM 2.5G & 3G network.

Managing & supervising all aspects of network operations (Active & Passive) and planning related to Operation and maintenance, RF planning, transmission, and core for the circle on a periodic basis to ensure optimum network quality.

Management of vendors, identify and implement new methods of reducing OPEX site cost.

Efficient O&M of network with minimum downtime & to ensure timely preventive and corrective maintenance of Active and passive equipments. Providing the required support and co-ordination with the third-party technology vendor on all aspects related to network engineering where the vendor are executing parts of the work, Supervising & providing necessary support for any capacity expansion activity in the network e.g. Expansion of Active equipment’s MSC, RBSC, BTS, TXn etc.

(b) Videocon telecommunication Ltd. (From May’2010 to May’2012) Worked as a Sr. Manager-Network at Corporate office Gurgaon, responsible for GSM Operation and Maintenance activities related to Ericsson/Huawei /NSN’s 2.5G Radio access network. Job Responsibilities:

• BSS network capacity augmentation planning, corrective & preventive measures to ensure Radio availability & KPIs as agreed. Operational planning to ensure smooth running of RAN Network.

• New solutions & feature implementations considering Cost Efficiency of the Network. Reconciliation of Radio database parameters and subsequently time to time RF parameter audits to maintain network quality.

• BSS software updates/upgrades to ensure feature enhancement & solutions for any ongoing network issues.

(C) Cellcom Telecommunication Inc. (From April 2008 to April 2010) Worked as a Radio Access Manager, was responsible for Ericsson’s 2/2.5G BSS/OSS/RF network in West Africa region based out in Morocco & Guinea.

Job Responsibilities:

• RF Network Planning, Optimization and network performance i.e. Definition & dimensioning of Radio network., Design verification of RAN provided by vendor, Radio network Audit, New sites rollout plan based on Coverage, Capacity etc.

• STS management (BSC Objtype definitions, counters data analysis, and STS problem resolution with in SLA).

• Planning coordination & implementation of maintenance schedules for the month on day-to-day basis for preventive as well as break down maintenance of BSS nodes (BSC+OSS+BTS).

• Monitoring of alarms as a part of PM, analysis for monthly reports for Ericsson AXE810 hardware and site behavior and necessary corrective action thus enhancing node healthiness.

• Ensuring Network KPIs for High call drops, poor speech quality, TCH congestions, SDCCH/TCH Blocking etc.

• To manage technical support staff providing Technical Support for the project expansion and O&M activities of GSM BSS & OSS Networks.

(d) Ericsson India Pvt. Ltd. (From March 2004 to April 2008) Worked as a Specialist-TAC & Network Consulting BSS & Radio Performance, was handling O&M functions in GSDC RNOC-BO (2nd line support) for KAM Bharti Airtel. Job Responsibilities:

• Maintaining Network Uptime and Network Optimization as per defined contract.

• Delivering Network KPIs as per defined contract.

• Responsible for delivery verticals including NOC, Field Operations and Network Performance & Optimization.

• Ensuring customer complaints are resolved within SLA

• Ensuring implementation of Security related guidelines in Network

• Identify and drive automation & transformation initiatives

• Ensure delivery of Project within defined budget for targeted margins in project.

• Prime interface of Bharti Airtel team for all Radio network related deliverables, issues and requirements.

• Interface with customers for routine governance and escalation, Support new business initiatives from MS perspective

• Formulate and drive revenue and margin maximization initiatives

• Planning coordination & implementation of maintenance schedules for the month on day-to-day basis for preventive as well as break down maintenance of BSS nodes (BSC+OSS+BTS). Corrective action thus enhancing node healthiness.

• Planning and implementation of inventory management for preventive as well as emergency breakdowns well with in set time frames.

• Providing 2nd line support to FM for problems related to Radio Access Network.

• Configuration management as making any modification in existing cell parameters or increasing the cell capacity in order to improve the network quality.

• Providing Technical support to Projects for new roll out, e.g., new node integration, new feature rollout and cell parameter changes as per the change request form RF planning.

(e) BHARTI CELLULAR LTD (AIR TEL) (From May 2000 to March 2004) Worked as Asst. Manager (O&M), As a part of the BSS team, I was responsible for various O&M activities related to BSS, BSC AXE810, BYB501 hardware and APZ 21230 /33C/40.

• O&M of Ericsson AXE810, AXE501 Hardware.

• STS definition and OSS Management (SMIA).

• Planning coordination & implementation of maintenance schedules for the month on day-to-day basis for preventive as well as break down maintenance of BTS sites.

• Monitoring & analysis for monthly reports and site behavior and necessary corrective action thus Enhancing site healthiness.

• Planning and implementation of inventory management for preventive as well as emergency breakdowns well with in set time frames.

• Routine maintenance of BTS sites. (ERICSSON version of BTS 2202,2302 & 200)

• Making any modification in existing cell parameters or increasing the cell capacity in order to improve the network quality (Expansion).

• Swapping of sites from one BSC to another.

• Integration of new Sites. & Transceiver depending upon the traffic pattern.

• Integration of TRAU depending upon the traffic pattern.

• RBS software upgrades.

(f) NATIONAL TELECOM OF INDIA LTD. (NATELCO) (SEP. 1995 TO APRIL 2000) Worked as Engineer (CS)

Responsibilities

Installation, commissioning, repair maintenance and collection of AMC of systems like

• Line concentrator 15/6 & 90/16.

• Multi access rural radios (MARR) 2/15, 4/36 VHF & UHF.

• Subscriber career system 1+7.

(g) SANCHAR ANTENNA AND COMMUNICATION SYSTEM (AUG.1994 TO SEP.1995) Joined as Customer Engineer

Responsibilities

• Installation, commissioning, repair maintenance and collection of AMC for VHF & HF Transceivers.

• Building up of requirements, fetching & execution of orders and AMC.

• Network quality supervision & optimization.

Educational Qualification

• MBA from University School of Management Studies, GGS IP University New Delhi.

• Bachelors in Computer Application from Shobhit University.

• Three years Engineering Diploma in Electronics and Electrical Communication from Delhi Board of Technical Education. - 1994

Technical Trainings Attended

• GSM system (CME 20) from ERICSSON

• AXE from ERICSSON

• MSC/VLR configuration from ERICSSON.

• RBS O&M from ERICSSON.

• BSC Operations from ERICSSON.

• Three-month plant training in Marine and Communication India Ltd. For VHF & HF Products (MARR Single channel VHF & HF Transceiver).

Personal Profile

Date of Birth : 13th March 1974

Sex : Male

Marital Status : Married

Nationality : Indian

Total Experience: +25 years

Languages known: English, Hindi

Passport Status : Available

(Hari Om Mishra)



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