Customer Service Control Clerk

Rosamond S. Dodson

Greenville, SC 901-***-**** ***********@*****.***

Professional Skills

● Develop, implement, manage and evaluate affirmative action program(s).

● Knowledgeable of computerized management, analysis and reporting systems.

● Ability to respond and resolve customer problems, inquiries, and complaints.

● Effectively communicate and interface with all levels of personnel.

● Results-oriented professional; well-developed problem solving, analytical and interpersonal skills; able to successfully take a project from conception to completion; detail oriented; able to present a professional image.

● Implement and administer benefit plans.

● Resolve employee complaints filed with federal, state and local agencies involving employment practices.

● Proficient in all Microsoft Office software as well as, ADP, Kronos, Ceridian, and Symix Experience

Mauldin City Hall – Business License Facilitator

● Gathered information to ensure compliance with Local, State and Federal laws.

● Administrative support to the Building Code Official and the Department Director.

● Issued Business licensing for, tenant occupancies, and commercial and residential construction projects.

Concentrix/Synnex. September 2016-March 2017

Service Advocate –

● Provide information about Aetna health services offered

● Accurately provide knowledgeable assistance for a wide number of health benefit options

● Maintained accurate account of each telephone call and the actions taken

● Provide a level of customer service that meets the specific client requirements in building mutuality and customer relationships

● Escalate claim concerns to internal and external persons in accordance with process direction

● Reporting unresolved issues and the, handling of hang-ups. Barnhart Crane and Rigging Co. December 2015-April 2016 Payroll/Control Clerk –

● Accurately capture and maintain payroll information by collecting, calculating, evaluating and entering data for weekly payroll

● Maintained payroll records by recording changes or modifications, and communicate those changes to the necessary people

● Resolved any payroll discrepancies by collecting and analyzing information

● Maintained employee personnel files, ensuring all is up to date

● Prepared all needed documentation for new and or terminated employees

● Researched and entered invoices

ACB August 2015 – November 2015

Account Specialist –

● Established performance expectations for quantity and quality of work performed.

● Audit and research claims, process orders, reports, correspondence, set up programs and monthly reporting.

● Assist Supervisor in ensuring that employees have appropriate training and other resources to perform their jobs.

● Assisted in the coordination of on-going staff training and development to increase performance levels and improve customer service.

● Resolved client questions and complaints.

Kilgore Flares Company, LLC April 2009 – October 2010 Senior Human Resources Administrator

● Assisted in the development and implementation of personnel policies and procedures;

● Prepared and maintained employee handbook and policies and procedures manual.

● Administered new hire orientation schedule to the departments responsible and ensure all new hire paperwork is completed in a timely manner.

● Responded to employment issues/concerns

● Compiled, analyzed and reported data related to workforce such as, employee demographics, AAP goals, compensation, promotions, hires and terminations,

● Maintained knowledge of legal requirements and government reporting regulations affecting EEO/AAP functions and ensure policies, procedures and reporting were up to compliance

● Provided guidance to HR managers in the development of Affirmative Action Plans. Kilgore Flares Company, LLC - August 2008 – April 2009 - Human Resources Consultant –

● Advising management on the administration of human resources policies and procedures

● Served as internal consultants by analyzing a company’s current HR programs and recommending solutions

● Developing, revising, and implementing HR policies and procedures

● Ensuring HR programs and services follow established policies and procedures and state/federal laws and regulations

● Preparing and maintaining reports related to specific HR projects

● Assisting with the development and coordination of recommended changes regarding workflow

● Developing methods for compiling and analyzing data for reports and special projects

● Conducting audits of HR activities to ensure compliance

● Presenting training sessions related to specific HR programs West Coast Novelty, Incorporated July 2007 – May 2008 Human Resources Manager –

● Identified staffing requirements to meet the goals and objectives of the management team

● Responsible for all human resource activities related to employment, compensation, labor relations, benefits, and training and development,

● Interviewed job applicants; reviewed application/resume; evaluated applicant skills and made recommendations regarding applicant's qualifications,

● Developed and maintained relationships with employment agencies, universities and other recruitment sources

● Prepared and maintained company salary structure,

● Prepared, processed and distributed payroll,

● Design and conduct new employee orientations,

● Administered benefits to employees, served as liaison between employees and insurance carriers

● Assisted with follow-up on company policies, procedures, and documentation, coordinated the resolution of specific policy-related and procedural problems and inquiries,

● recommended, developed and maintained human resource data bases, computer software systems

● Ensured the compliance of compensation and benefits with applicable federal, state and local laws Pfizer, Incorporated September 2006 – May 2007

Human Resources Associate –

● Maintaining current HR files and databases

● Updating and maintaining employee benefits, employment status, and similar records

● Maintaining records related to grievances, performance reviews, and disciplinary actions

● Performing file audits to ensure that all required employee documentation is collected and maintained

● Performing payroll/benefit-related reconciliations

● Performing payroll and benefits audits and recommending any correction action

● Completing termination paperwork and assisting with exist interviews

● Participating in recruitment efforts, posting job ads, assist with interviews Zomax, Incorporated - June 2003 – September 2006

Human Resources Generalist –

● Administers human resource plans and procedures for all organization personnel;

● Assists in the development and implementation of personnel policies and procedures;

● Prepares and maintains the employee handbook and the policies and procedures manual.

● Participates in developing department goals, objectives and systems.

● Administers the compensation program; monitors the performance evaluation program and revises as necessary.

● Performs benefits administration, including claims resolution, change reporting, approving invoices for payment and communicating benefits information to employees.

● Maintains affirmative action program; files EEO-1 report annually; and maintains other records, reports and logs to conform to EEO regulations.

● Conducts recruitment effort for all exempt and nonexempt personnel,

● Conducts new-employee orientations; monitors career-pathing program; and writes and places advertisements.

● Handles employee relations counseling, outplacement counseling and exit interviewing.

● Participates in administrative staff meetings and attends other meetings and seminars.

● Maintains company organization charts and the employee directory.

● Maintains human resource information system records and compiles reports from the database.

● Maintains compliance with federal, state and local employment and benefits laws and regulations. EDUCATION

Bachelor of Arts. Mass Communications. University of Memphis Associated of Science, Computer Operations Draughons College

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