It Support Technical
Resume:
Talented Technical Support
Specialist with * years of
experience and gift for
understanding needs of both
business and home users.
Proven experience in active
directory domain and windows
server administration
troubleshooting and desktop
support on Windows, Linux
and Mac systems. Proven skill
in resolving problems and
working under pressure.
Profile
Doha, Qatar
*************@*****.***
http://linkedin.com/in/vincent-
mwiti-97617614a
Contact
VINCENT MWITI
IT TECHNICAL SUPPORT
IT Support Engineer
Mowasalat Oct 2022 - Present
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem. Supplying prompt and correct customer feedback
Solving Microsoft outlook related issues
Technical Support
Mannai Trading Aug 2022 - Oct 2022
Working on the Qatar FIFA world cup project as technical support on the hayya card project. Consulting with L3 support on the system issues Solving DNS related issues.
Technical Support
Shine On Company Mar 2022 - Jul 2022
Find, investigates, and resolves users’ problems with computer software and hardware.
Fields support calls, chat, email, and/or other communication from users with inquiries about software programming, connectivity, printing, and similar concerns.
Consulting with users to figure out steps and procedures taken to identify and resolve the problem.
Applying the knowledge of computer software, hardware, and procedures to solve problems and guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Technical Support
Mannai Trading Company Oct 2021 - Dec 2021
Network diagnostics On-Site Technical Support Achievements/Tasks worked with Mannai IT on the FIFA Fan Id platform supplying technical support on the registration system.
Supplied Tier 1 IT support to non-technical internal users through desk side support services. Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Experience
Desktop Support
ICT Authority Jan 2019 - Jan 2021
Closely collaborated with project members to identify and quickly address problems.
Oversaw daily performance of computer systems and at once responded to internet and systems issues.
Led and helped technical upgrade projects for clients by working and coordinating with consultants and developers for integration. Oversaw and handling network configuration, Servers, Networking equipment, PABX, email accounts, and support for the underlying server/desktop infrastructure.
Responsible for adding inexperienced users on the active directory and respond to user inquiries about password reset. Maintenance and keeping records of IT inventory
Computer Science
Chuka University, Kenya 2015 - 2018
Higher Diploma in Computer Science
CompTIA A+
Udemy, City 2021 - Present
CompTIA A+ certification
Education
Skill group
• Active directory
Microsoft 365
Windows OS
• Excellent
communication
Skills
Printer
Installations and
maintenance
English
Skill group
Network
troubleshooting
• Hardware
upgrade and
maintenance
installation of
drivers
• Technical issues
analysis
Skills
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