Customer Service It Specialist

Luke Brooks

Contact

Email: *************@*****.***

Phone: 540-***-****

City and State: Lynchburg, Virginia

Education

Liberty University: B.A. Communications (English Focus) and double minor in Health Sciences and Mandarin Chinese

Central Virginia Community College: A.S. Health Sciences and General Studies 2011-2013

Da Lian University of Foreign Languages: Language Certificate (Mandarin Chinese) 2015

NASM trainer program

Accolades

Chinese Scholar Award: 2017 (Liberty University)

Trainer of the Year Award: 2018 (Texas Roadhouse)

Best Student Writer’s Award: 2016 (Liberty University)

About Me

Diligent, hardworking, and easygoing individual that wants to help people get healthy and live their best lives. I have varying experience in different fields, from teaching, health and nutrition, to IT, and restaurant industry work. I’ve also worked with a lot of people from very different walks of life. My career aspirations are in health and fitness and are inspired by my own health journey.

Experience

IT Specialist: Sentry Equipment and Erectors (Forest, VA)

oRespond to assistance requests, troubleshoot, and solve user and software errors

oUpdate software

oConfigure workstations

oDisassemble computer systems to troubleshoot and resolve hardware issues

Front of House Manager and Server/Trainer: Texas Road House (Roanoke, VA)

oComplete thorough opening and closing duties for restaurant operations

oMaintain proper sanitation

oMeet and exceed sales targets

oManage serving staff and ensure assigned tasks are completed by each server

oAddressed concerns and complaints of customers

Teacher: Dolly Ba Chaw School of English / Liberty University (Remote / Yangon, Myanmar)

oVolunteer teaching and tutoring

oCreated and delivered engaging lessons with health and nutrition based content.

oDeveloped and implemented interactive learning media

oUtilized online platforms for remote learning

Skills

Communication, leadership experience, adaptability, customer service, decision making, multi-tasking, work ethic, creativity, teamwork, diplomacy, positive attitude

Computer skills, wide range software proficiency, writing and editing, typing, attention to detail

Health and fitness knowledge, nutrition knowledge

Contact this candidate