Customer Service Data Entry
Resume:
Dashan Matthews
Collections Agent
Columbus, OH *3223
********@*****.***
Energetic experienced customer service representative handling large call volumes related to sales and account related collections. Highly knowledgeable, creative and resourceful in working among a variety of settings.
CORE QUALIFICATIONS
● High Volume Production Experience ● Food Service Industry Professional
● Inventory, Supply, and Vendor ● Outstanding Customer Service, Management Communication, and Interpersonal
● Health Safety and Sanitation Skills
Knowledge ● Energetic Volunteer for Local Church
Events
Willing to relocate: Anywhere
Work Experience
Server
LEVYS RESTURANTS - Chicago, IL
March 2019 to Present
Prepared meal for all athlete for Ohio State University. Server for games an all event Collections Agent
Regional Acceptance Corporation - Greenville, NC
May 2017 to September 2017
Provided high volume inbound and outbound customer care calls for bank loans call center.
● Administered negotiation with customers related to borrower accounts and performed data entry.
Pastry Chef and Caterer
Self Employed - Greenville, NC
June 2012 to March 2017
Successfully planned, coordinated, and directed food service operations related to pastries and desserts.
● Managed the service standards as they related to catering special local events, and community programs.
1 of 2
Quality Inspection Technician
ASMO Greenville of North Carolina, Inc - Greenville, NC May 2016 to July 2016
Provided industry standard quality control physical inspections for automotive parts.
● Oversaw service standards as they related to automotive parts for shipment to the Ford Motor Company and reported those parts that did not meet quality standards. Phlebotomist
Intravenous IV Injection - Greenville, NC
June 2007 to September 2010
Successfully provided excellent customer service by performing venipuncture for plasma donations in a fast paced medical practice.
● Comforted patients and maintained equipment in clean working order by organizing, labeling, and providing safe transport of all laboratory specimens. Assistant Manager
Family Dollar - Greenville, NC
October 2006 to June 2007
Assisted Managers in the day-to-day running of the store in line with corporate sales procedures.
● Excelled in role requiring the ability to handle a variety of customer service issues and expedite resolution by providing excellent customer service when receiving payment from customers and issuing receipts, refunds, credits, or exchange. Baker/Customer Sales Representative
Sam's Club - Hilliard, OH
February 2002 to September 2005
Prepared cold and hot items, fresh baked cakes, breads, and other pastries with various decorations for individual customers, shops and events.
● Provided excellent customer services, answered phones, scheduled orders and coordinated billing and reconciled accounts.
● Managed kitchen supplies and maintained equipment to assist with product quality. Education
High School Diploma
Murray Wright High School - Columbus, OH
March 1986 to Present
Associate in Medical Office Assistant
Technical Career Institute - Roseville, MI
1989
Skills
• ACCOUNT RECONCILIATION (Less than 1 year)
• DIRECT MAIL (Less than 1 year)
• Custodial Experiencemy own copay call heacanliy
• Customer Service
• ICD-10
• Front Desk
• Cleaning Experience
• Accounts Receivable
• General Ledger Accounting
• Kitchen Management Experience
• Financial Report Writing
• Accounting
• Medical Coding
• Bank Reconciliation
• Accounts Payable
• Commercial cleaning
• Hindi
• Medical Billing
• Public Relations
• Financial Analysis
• Cleaning
• Food processing
• HACCP
• Cashiering
• Sanitation
• Food service
• Cooking
Certifications and Licenses
ServSafe
Food Handler Certification
Additional Information
OTHER SKILLS AND EXPERIENCE
BOARD MEMBER: City of Greenville Public Housing, June 2016 - Present MARKETING: Call Center Services, Quality Control, Direct Mail Campaigns, New Account Solicitation, Existing Account Reconciliation, Event Planning and Management, Public Relations.
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