James Branch Claybourne III

Pittsburgh, PA *****

adudg7@r.postjobfree.com

+1-412-***-****

• I have four years customer service experience.

• I am familiar with Microsoft Windows, Office applications and Linux operating systems.

• I have other customer service experience, will explain if needed to verify experience. Work Experience

Lyft Driver

Lyft - San Francisco, CA

July 2021 to Present

Rideshare/Transportation

Taxi Driver

zTrip - Pittsburgh, PA

February 2021 to April 2021

Transportation services

Customer Service Representative

Loancare - Pittsburgh, PA

September 2020 to November 2020

Customer Experience Specialist

Assisted customers with mortgage loans, processed pay-by-phone payments, website issues, verification of payments received, assisted with delinquency and forbearance process, explained escrow shortages and overages, increases and decreases in escrow accounts, created pay-off requests, answered questions regarding delinquent taxes and homeowner's insurance payments, added recurring payment option.

Benefits Specialist/Customer Service

Aerotek, Inc - Pittsburgh, PA

October 2018 to April 2019

• Assisted employees with their employer provided benefits: healthcare, dental, vision, life insurance, paid time off requests, payroll deductions, employment status changes, provider and pharmacy searches

(in or out of network) and other employee related issues.

• Provided open enrollment assistance for new hire as well as employees with employment status changes.

• Assisted executive and physicians with their individual inquiries. Security Officer

Command Security Corporation - Pittsburgh, PA

June 2018 to September 2018

• Patrolled airport grounds, stairwells, observations for unattended baggage, ensure passenger safety for arrivals and departures, assisted with international flight arrivals, provided security for parking structures, patrolled baggage claim areas.

• Maintained daily security log of each gate: arrivals and departures. Security Officer

Allied Barton Security Services LLC - Pittsburgh, PA May 2017 to June 2018

Provided security detail for the Galleria Mall: patrolled mall grounds, floors, parking structures, assisted mall employees with a variety of duties: observing and following customers suspected of stealing, filing reports of incidents, maintained daily security logs, communication with mall administration and maintenance staff.

Customer Service Representative

Staffmark - Pittsburgh, PA

June 2015 to April 2017

• Assisted employees with their employer provided benefits: healthcare, dental, vision. Explained claims process: approval and denials.

• Provider and pharmacy searches (in or out of network) and other employee related issues. Provided open enrollment assistance for new hire.

• Completed online enrollment into individual or family group healthcare plans. Education

High school diploma

September 1980 to June 1984

Skills

• Communication skills

• Operating Systems

• Microsoft Windows

• Leadership

• Organizational skills

• Commercial driving

• Technical Support

• Help Desk

• Driving

• Bus driving

• Hospitality

• Customer service

• Delivery driver experience

• Van driver

• Shuttle driving

Languages

• English - Fluent

Military Service

Branch: United States Army

Service Country: United States

Rank: E-4

August 1984 to June 1987

Communication operations: transmission of military information (simulations of war) to ensure proper channels of communications: radio, cable and satellite Commendations:

Army Achievement Medal/Service Medal

Certifications and Licenses

Commercial Driver's License

November 2021 to August 2024

1. Class: B single 26,000/Tow 10,001

2. END: P-Passenger

3. RESTR: M-No Class A passenger vehicle

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