Equipment Operator Customer Service
Resume:
Patricia Mountain
Granite Falls, MN *****
****.********@*****.***
Willing to relocate: Anywhere
Work Experience
Cashier/Lottery Sales
Red Lake, Inc - Red Lake, MN
October 2021 to April 2022
• Establishes new sales accounts and maintains those already in existence
• Recommends promotional activities specific to individual retailers’ needs
• Provides point of sale display materials and encourages participation in lottery games
• Acts as liaison between store and lottery management to resolve problems and responds to inquiry
• Identifies sales problems and initiates corrective actions
• Maintains records of inventory and sales of lottery tickets at store
• Participates in training programs and attends meetings as required
• Maintains security for lottery tickets and other promotional items
• Maintains favorable public relations
• Maintains records and prepares reports and correspondence related to the work
• Fills lottery vending machine when necessary
• Maintains other duties as assigned
Cashier and Customer Service
Red Lake, Inc - Red Lake, MN
October 2020 to April 2021
• Provides a positive customer experience with fair, friendly and courteous service
• Registers sales on cash register by scanning items, itemizing and totalling customer purchases
• Resolves customer issues and answers questions
• Bags purchases, processes returned transactions
• Processing high volume transactions, interfacing with customers, protecting store property
• Itemize and totals purchases by recording prices, departments, taxable & nontaxable items
• Operates cash register
• Enters price changes by referring to price sheets and bulletins
• Discounts purchases by redeeming coupons
• Collects payments by accepting cash, check or charge from customers
• Verifies credit acceptance by reviewing and recording driver's license number and current phone number operating credit card authorization
• Balances cash drawer by counting cash at beginning and end of shift
• Maintains safe & clean working environment by complying with procedures, rules and regulations
• Contributes to team effort by accomplishing related results Bartender
Jake's Pizza - Granite Falls, MN
November 2016 to July 2017
• Worked in a fast paced bar/pizza and dining establishment with high volume environment
• Waited and bussed tables
• Maintained safety of merchandise and inventory
• Verified customer age prior to serving
• Interacted with guests and customers
• Served alcoholic beverages, mixed drinks and food
• Two years of experience making cocktails, drinks and serving alcoholic beverages
• Prepped bartender
• Worked lunch, dinner, late night and closing shift
• Performed opening and closing duties
• Stocked inventory
• Trained new bartenders
• Worked a cash register and credit card machine
• Counted cash drawer before and after shift
• Promoted drink and food specials
• Maintained clean working environment
Buffet Waitress @Jackpot Junction Casino Hotel
Lower Sioux Indian Community Enterprise - Morton, MN September 2002 to April 2003
• Worked at a buffet restaurant
• Handled a high volume of customers regularly
• Welcomed guests as they arrived
• Took orders
• Served food and drinks
• Bussed tables
• Checked on guests frequently
• Cleaned and restocked serving stations
• Prepared tables and wrapped silverware
• Kept the restaurant clean and sanitary
Lead Dispatcher/Department of Public Safety
Red Lake Band of Chippewa Indians - Red Lake, MN
January 1993 to March 2001
• Performed regular dispatching duties as well as the authority to sign, review and provide oversight in all matters involving Radio Dispatch issues, including supervision of seven other dispatchers. Made scheduled tour of duty along with special tour of duty when necessary. Oversee all current files and documents so that they are presentable upon request or inspection. Responsible for filing a weekly or monthly narrative report on activities of dispatchers. Assigned to manage court documents and files. System administrator for 911 system. Terminal Agency Coordinator for CJIS/NCIC, APLIMS. Create Crime Statistics Reports for Director and Tribal Council. Gathered data information for crime statistical reporting. Create & Modify New User Accounts for Law Enforcement Personnel. Radio Operator/Law Enforcement Services
DOI Bureau of Indian Affairs - Red Lake, MN
January 1991 to January 1993
Receives complaints from the public concerning crimes and police emergencies, broadcasts orders to police radio patrol units in vicinity to investigate complaint and relays instructions or questions from remote units. Records calls broadcasted and complaints received. Operates telephone with four regular lines and two 911 lines, relays information and dispatches emergency personnel to fire and accident scenes, providing pre-approval instructions, if necessary. Taking of complaints from the public, by telephone and in person, referring all information received to appropriate authorities. Handling bail/fine monies, keeping various files. Records and reports crime statics to appropriate agency's, supervisor's or Director.
Clerk Typist/Telephone Operator
USPHS/IHS Cass Lake - Cass Lake, MN
September 1991 to December 1991
• Answering the telephone, directing calls to appropriate areas, giving information to the public, typing purchase orders and requisitions, filing and other duties as assigned Radio Operator/Law Enforcement Center
Red Lake Agency/JTPA - Red Lake, MN
June 1991 to September 1991
• See above
Education
14 in Telecommunications Equipment Operator
Federal Law Enforcement Training Center - Artesia, NM July 1999 to July 1999
Vocational School in Secretarial
Detroit Lakes Technical College - Red Lake, MN
June 1990 to May 1991
12 in General Studies
Flandreau Indian Boarding School - Flandreau, SD
September 1986 to May 1990
Skills
• Merchandising
• Upselling
• Communication skills
• Phone etiquette
• Technology sales
• Cash handling
• Sales
• Cashiering
• Basic maths
• Customer service
• Stocking
• Retail maths
• POS
Certifications and Licenses
911 Operator
Emergency Medical Dispatch
August 2000 to Present
• Crisis Communications
• PowerPhone
Suicide Intervention
March 2000 to Present
• Dispatch Training
• PowerPhone
Understanding Community Policing
February 2000 to Present
• Upper Midwest Community Policing
• University of Minnesota
Law Enforcement Radio Communications Program
July 1999 to Present
• Federal Law Enforcement Center, Artesia, New Mexico
• Indian Police Academy
CJIS, NCIC, CCH Advanced
February 1997 to Present
• Bureau of Criminal Apprehension
Law Enforcement Dispatch Training
March 1995 to Present
• PowerPhone
Money Collections Training
February 1994 to Present
• Minneapolis Area Office
• Bureau of Indian Affairs
CJIS, NCIC, Hot Files, Basic Training
May 1993 to Present
• Bureau of Criminal Apprehension
Telephone Answering Techniques
February 1992 to Present
• Public Health Services
• Indian Health Services
Assessments
Retail customer service — Familiar
December 2022
Responding to customer situations in a retail setting Full results: Familiar
Customer service — Proficient
December 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Completed
December 2022
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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