Support Specialist Tech

CENDEE D. SULLIVAN

**** ********** **, *******, ** 33511

adudfd@r.postjobfree.com 813-***-****

OBJECTIVE Business Support Specialist providing excellent customer service as well as administrative support to management and the company through conducting and organizing client's and staff support. Seeking a responsible career position which will utilize the knowledge and develop additional skills which offer a high level of challenge, responsibility, and the opportunity for growth with stability in the organization. SKILLS & ABILITIES Alt Channel, Bill Verification, Billable Repair, CAP Process, CNTX, CPE, CPNI Opt Out, Dispatch, DPI, DST, EBD Process, EDI, ESP, FIOS,Globys/Portal, Line Cards, M6 (new, changes and disconnects), OPS, Ports, PRI, RCF, Remedy Tickets, Reserve TN Process, Short Installs, Sift Tickets, Stage Codes, Supercedure, Tables Request, Tax Exempts, TNAC, Traffic Study, TSP, VFO, VxField, W9, Winbacks, CAT, Switch Audits, Hot Cuts, Fiber Ethernet/TLS, Multi Line Hunt, Inet Portal, SIMPL, Salesforce

EXPERIENCE BUSINESS SALES SUPT SPEC, FRONTIER COMMUNICATIONS 2009 – Current

As an Enterprise Representative I handle Commercial Order Entry escalations from the Office of the President and social media for Complex Products and Services. I also work on WFM Tasks for Bill Verification and Switch Audits, which involve correcting accounts for billing, as well as Tax Exempts and Federal Accounts. I handle emails and calls from COE representatives needing assistance with the Frontier Enterprise Portal and order escalations. I contact other departments, such as Assignment and Dispatch, via Bold Chat and email to assist in resolution as needed. As an Enterprise Representative I am familiar with circuit orders and have issued orders in both DPI and M6.

EXPERIENCE GTE/VERIZON

June 1998 – 2009

Started in Paging activations and tech support. Then I worked in St. Pete offline and then moved to CPE.

EDUCATION Year Graduated in 1996

Senior Graduate, BRANDON SENIOR HIGH SCHOOL

Year 1996-1998

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Optometric tech, EWIN TECH

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