Project Coordinator Customer Service

DENISE DYNES

*** ******* ******, *******, ** ****3 (C) 469-***-**** adudbr@r.postjobfree.com

Professional Summary: Administrative professional offering excellent communication and computer skills and customer service skills.

Skills

SAP Visio

Sieb PowerPoint

HRIS Technologies Database Creation

SharePoint Orientation & On-Boarding

Excel (Pivot Tables & VLookups) Ad-Hoc Reporting

Access Project Coordination

Word MicroSoft Project

Work History

March 2015- April 2016 Trend Micro Irving, TX

Inside Sales Operation Analyst

● Managed Salesforce database for 14 Lead Development Representatives.

● Supported a team of 14 Lead Development Representatives, 1 Manager.

● Created the LDR employee process training material and facilitated training.

● Maintained close relationships with Marketing Operations and Sales team Managers and Directors.

● Create weekly and monthly reporting dashboards in salesforce for upper leadership.

● Participated as a Core member of the Lead Development Project Management team.

● Grew the team of 3 Lead Development Representatives to 14 in 5 months. April 2012- Sept 2014 Intel Security Plano, TX

Inside Sales Operation Analyst

● Strong proficiency with Microsoft Office suite especially Excel.

● Supported a team of 33 Lead Development Representatives, 3 Managers and 1 Director.

● Provided excellent communication and organizational skills.

● Ability to manage time effectively, set priorities and meet deadlines.

● Manage the lead development database, assigned contacts to lead development representatives on a daily basis.

● Maintained the SharePoint site for the Lead Development Team.

● Identify workflow/system improvements and work with the supervisor and operations team to enact change.

● Created weekly Pipeline Reports, Forecast Summaries, Dashboards and Top Deals reports.

● Analyze data from CRM tools for dashboard use.

● Responsible for creating ad-hoc reports on a weekly basis. Mar 2009 – 2016 United States ARMY Reserves Seagoville, TX Chemical Specialist (74D)

● Train military and civilian personnel first responders on CBRN response operations.

● Assist in the establishment and application of Chemical defense measures.

● Attached to a Medic unit, training in IV and wound care. Project Coordinator

● Maintain the Attendee database tracking system in Access.

● Plan meetings and social events for military staff and families affected by deployments. July 2009 –December 2009 Corestaff @ Ericsson Inc. Plano, TX Project Coordinator

● Supported 3 Project Managers with administration of meetings, PowerPoint presentations.

● Used Microsoft Project scheduling and control tools to monitor projects plans.

● Managed the department SharePoint webpage.

August 2008 – Jul 2009 Corestaff @ Ericsson Inc. Plano, TX Recruiting Coordinator

● Support 2 Recruiters with Scheduling, offer’s, requisitions and travel arrangements.

● Schedule interviews with hiring managers and candidates.

● Coordinate travel and lodging for candidates.

● Set up approval paths for requisitions and offers.

● Send out offer letters and offer packets to prospective employees.

● Set up new hire orientations and onboard the candidate in the On-Boarding tool. Aug 2007–Aug 2008 Corestaff@Ericsson Inc.Plano, TX Human Resource Training Coordinator

April 2012- January 2013 Intel Security (Experis) Plano, TX Financial Analyst

● Processing of enrollments, confirmations, certificates and cost reallocations for all level Workshops/ Conferences.

● Processing of expense reports, keeping record of expenditures, processing invoices, and assisting in annual budgeting process for all management and hourly training. Education

United States ARMY Reserves Basic/AIT Training in CBRN Training OSHA and Hazmat training, IV and wound care. Attached to medical unit Ashford University Course work in Human Resources MGMT (70 credit hours) 5 plus years as a CMA at ARC and Volunteers of America. Administered physic meds and shots when needed.

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