Restaurant Manager

Tiffany Easton

adudan@r.postjobfree.com ***-***.-****

**** *** **** ***** ******, Las Vegas, NV 89166

PROFESSIONAL SUMMARY

Experienced professional with over 25 years’ experience in the restaurant industry including all aspects and positions throughout the business. Highly developed Operational skills, auditing, payroll, hiring talent, employee performance reviews, feedback and benefits through excellent communication and interpersonal skills. Senior Operation Support administering policies and procedures while facilitating the opening of new locations.

SOFTWARES AND SKILLS

• Net-Chef

• Gran Reporting

• UKG Pro

• CareMc

• Hotschedules

• Cake works

• Equifax

• ATS

• Service Center/Channel

EXPERIENCE

Restaurant Manager

Cheesecake Factory – Las Vegas, Nevada August 2022 - Current

Managing and leading a staff of over three hundred.

Administering all corrective action, performance reviews, scheduling, and all HR duties.

Table visits with guests to ensure customer satisfaction is exceeded.

Respond to all quest feedback through the Medellia System.

Audit and count out cash drawers, safe deposits and responsible for overseeing high volumes of incoming and outgoing cash through Money manager.

Oversee and lead kitchen associates including quality checking all food served to guests.

Senior Operations Support Technician (SOST)

Cheesecake Factory – Las Vegas, Nevada March 2020 – August 2022

Traveled Nationwide to Certify and Train all Operations Support Tech to ensure policies and procedures are followed.

Provided feedback and uptraining to Support techs that spans over seven locations.

Managed and Supervised 9 associates in all HR aspects.

Review, quality check and approve all business accounting to be submitted to corporate office using Crunch time system.

Operation Support Technician (OST)

Cheesecake Factory – Las Vegas, Nevada March 2012 – March 2020

Oversee all business financial, operational, and administrative duties for one location.

Responsible for business expenses and inventory.

Performed Daily Audit of all transactions.

Coordinated all hiring, training, onboarding, and performance management.

Processed all employee benefits.

Cultivate positive and productive relationships with clients and vendors.

Unemployment claim response and handling.

Supervise back-office activities, including accounts payable and receivable, reception, and mail management

Created reports to business leaders that included company profits, operations, and additional essential metrics.

Maintained business compliance to ensure that system standards, policies, and business procedures are met.

Resolve employee performance problems by tracking down root causes, retraining, guidance by administering meaningful development plans.

Assist in location openings

Back-up Operation Support Technician / Server

Cheesecake Factory – Fashion Valley, CA March 2011 - March 2012

Back up to OST while learning all of the company processes.

Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.

Trained new servers in company policies, guest service standards, and best practices.

Made decisions and solved problems to foster 100% guest satisfaction.

Engaged with guests to discover and respond to needs through clear and pleasant communication.

Primary Preschool Teacher

Kinder Care – San Diego, CA 2010 - 2011

Prepared fun and upbeat classroom environments with multiple play and learning stations.

Maintained effective classroom control by resolving behavioral issues using positive reinforcement techniques.

Enhanced learning of foundational skills such as color recognition and numbers with diverse class activities.

Collaborated effectively with preschool team members to offer children diverse learning opportunities, ample playtime, and caring environments critical to early childhood success.

Monitored student progress against goals and reported findings to administration and parents.

Created and revised preschool programs in collaboration with administrators and fellow teachers.

Server

Cheesecake Factory – San Diego, CA 2008 - 2010

Processed guest payments, providing itemized receipts for items ordered, running credit card transactions, and calculating change for cash payment.

Provided menu information regarding new food items, seasonal and daily specials, and pairings.

Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.

EDUCATION

Child Development

Moorpark Community College Moorpark, CA

California Teaching Certificate in Early Education with 24 ECU Development Hours

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