PTG Logistics Inc .DOT Guru Dispatcher

**** ****** ** ********, **, ***** 434-***-**** **********@*****.***

Amy Adams

**** ****** **

Rustburg, VA, 24588

434-***-****

**********@*****.***

C A R E E R O B J E C T I V E

Detail-oriented professional with 15+ years of experience and a proven knowledge of multi-site call center management, invoicing, and contract compliance. Aiming to leverage my skills to successfully fill the Remote Call Center Representative role at your company. P ROFESSIONAL E X P E R I E N C E

PRIME EMPLOYMENT AGENCY, Lynchburg, VA

Remote Call Center Representative, Jan 2020 – Present

Review and verify records of customer transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Effectively confer with customers by remote telephone to provide information about products or services, and obtain details of complaints.

Accurately accept donations for ministry networks, via remote call center and process offer of donations.

ROBINSON & ASSOC. INC., Lynchburg, VA

Took Care of Mother, Oct 2019 – Dec 2019

Accounting Assistant, Nov 2005 – Oct 2019

Create, and analyze insurance claims for adjusters, format, proofread, and edit correspondence and other documents, daily bank deposit.

Create and input daily invoicing for 9 branch office via email, fax and mail.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

PTG LOGISTICS INC., LLC., Lynchburg, VA

Administrative Assistant / Dispatcher, Oct 1999 – Nov 2005

Process, verify, and maintain personnel related documentation, driver D.O.T. files compile and keeping in accordance of 100% satisfaction working with J.J. Keller.

Explain company personnel policies, benefits, and procedures to employees or job applicants. Interview job applicants to obtain and verify information used to screen and evaluate them.

Maintain 30 leased tractors, and maintain records for 30+ trailers from various leasing companies.

E DUCATION

Central Virginia Community College

Lynchburg, VA

Completed coursework towards Associate in Business Administration Accounting and Information Systems (Jan 1999)

ADDITIONAL S K I L L S

Microsoft office, Internet browser, Email, United Accounting, ADP, Mitchell Accounting 3137 Clarks Rd Rustburg, VA, 24588 434-***-**** **********@*****.***

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