Support Specialist Customer Service

Dena M. Gilbert

615-***-**** – *********@***.*** – 1049 Newton Road, Burns, TN 37029

Summary

More than 23 years experience in customer service and support with recognized strengths in account maintenance, problem solving and trouble shooting, staff support, planning, implementing proactive procedures and systems to avoid issues. I excel in a fast paced deadline driven environment.

• Possess solid computer skills and I am highly organized as well as pay close attention to detail.

• Excellent working knowledge using multiple Electronic Medical Record Systems as well as Microsoft Excel and Word.

• Trained in HIPAA compliance.

• CRIS certified.

• Ability to train, motivate and supervise field representatives.

• A team player, acknowledged as Client Service Support Specialist.

• Develop action plans, conduct audits and variance analyses. Experience

ScanSTAT Technologies – Alpharetta, GA

Client Services Support Specialist

10/2020 – present

• Support field representatives in backlog and training.

• Handle and protect confidential patient information.

• Effectively solve customer challenges.

• Work remotely assisting various facilities with backlog. CIOX Health – Alpharetta, GA

Area Supervisor

06/2000 – 10/2020

• Handle release of information at multiple facilities.

• Responsibilities of processing all request for medical records.

• Site coverage in employee absence.

• Support field representatives in backlog and training.

• Quickly and effectively solve customer challenges.

• Communicate with requestors to assist in requesting records.

• Handle and protect confidential patient information. Skills

• HIPAA

• Customer service

• Training

• Management

Education

Dickson County Senior High – Dickson, TN

General education

Graduated 05/1988

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