Service Representative Customer

LAKRANDA MCCALL

*************@*****.*** 407-***-**** Kissimmee, FL 34744

Highly motivated customer oriented professional with more than 10 years of experience in providing top level quality customer service. Seeking to obtain a position where my hospitality, administrative and customer service skills can be demonstrated. Abilities

Exceptional communication skills –verbally and written

Outstanding ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact, while providing high level of customer service.

Strong ability to interpret, apply and explain applicable codes, ordinances, policies and procedures; research information and solve customer service problems.

Extensive knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

General computer skills: Microsoft Suite, experienced with entering information into specified database system.

Operations Assistant/Dispatcher Plains Dedicated LLC - Kissimmee, FL 08/2021 – 12/2022

Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Tracked changes in computer system to keep records current and accurate.

Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.

Managed daily delivery and work schedules to maximize coverage.

Scheduled loads according to priority and available equipment.

Monitored changes in delivery schedule and communicated changes to customers.

Worked closely with transportation supervisor to dispatch and assign loads.

Traffic & Food Service Coordinator Central Florida Reception Center - Orlando, FL 06/2016 - 12/2019

Manage the inventory and order food and beverages, equipment, and supplies.

Oversee food preparation, portion sizes, and the overall presentation of food.

Inspect supplies, equipment, and work areas.

Ensure employees comply with health and food safety standards and regulations.

Investigate and resolve complaints regarding food quality or service.

Maintain sanitation, health, and safety standard in kitchen and work areas.

Maintain records, compile and verify data and prepare reports daily, weekly, monthly, quarterly, and yearly Non-License Insurance Agent.

Customer Service Representative Teleperformance - Orlando, FL 01/2011 - 05/2011

Interacted with customers and providing prompt and courteous first call resolution.

Assisted members with questions related to billing inquiries, renewals, extensions, competition pricing, payments etc.

Educated members with the latest data/entertainment technology and devices.

Handled escalated customer follow-up calls and updated customer accounts using the proper customer service requirement.

Toll Collector Employment Resources Inc - Orlando, FL 06/2009 - 11/2009

Greeted customers entering the establishment and provided exceptional customer service.

Collected toll fees in an efficient and timely manner and provided customers with the correct change.

Responsible for documenting government officials, toll violators, E-pass users, and lane usage.

Reported end of shift balances and cashed out end of shift totals.

Customer Service Representative SYSCO Food Services - Kissimmee, FL 03/2007 - 08/2008

Knowledge of production level.

Reads client work order/shipping order.

Assemble product from stock or pallet.

Responsible for placing correct items in a tote which may be placed on pallets or assembly line.

Label tote using the proper information from work order.

Notate daily production report.

Administrative Assistant SPH Marketing - Kissimmee, FL 01/2001 - 01/2005

Answered inbound/outbound telephone calls.

Greeted incoming visitors.

Performed general clerical duties ex: photocopying, faxing, mailing, and filing.

Setup and coordinated meetings and conferences.

Created and modified documents.

Maintained and distributed staff weekly schedules.

Scheduled and coordinated meetings, interviews, events and other similar activities.

Assist with quality assurance reports.

Valencia College Penn, FL, PA

High School Diploma

Vocational School General Studies

Contact this candidate