Entry Clerk Administrative Assistant

Ana M. Koepp

Forest Hill, TX

Summary

Committed and motivated Administrative Assistant completing multiple tasks simultaneously with excellent attention to detail and follow through to achieve project goals. Exceptional customer service and decision making ability. Diligent worker who can work independently or in a team environment and is Professional and personable. Strong leadership skills with a solid work ethic. Quick to learn new processes and procedures.

Highlights

Telephone skill, Flexible

Reception area management, Personable,

Filing, faxing, mailing, and process orders

Entered and retrieved data using a PC

Package deliveries

Skills

Computer: Word, Excel, Access, PowerPoint, PageMaker Internet, E-mail, Typing and transcription

Clerical: Typing 50 wpm, 10 key by touch, printer, fax, scanner

Education

Cassata High School, Fort Worth, TX 2004 Graduate

Experience

Administrative assistant Jan 2017 - Present

Koepp Construction Interior/Exterior restoration, Fort Worth,Tx

Created, managed and organized all file systems and floders; hard copy andon the computer Answered phones, and directed trades

Managed day-to-day operations for all construction sites Data entry, bidding quotes and blue prints

Technical Support May 2013 - Oct 2014

Smart Start Grapevine, TX

Answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set-up plus email, browser, and modem troubleshooting.

Interact and coordinate with other departments to resolve customer issues.

Determine further action or final completion on customer cases received.

May be asked to sell additional products or services

Test, analyze and clear customer reported trouble

Make notations via computer terminal

Prepare reports and process paperwork

Interpret customer records and repair tickets

Escalate customer trouble issues when appropriate

Office Assistant/Auctioneer Assistant Mar 2005 - May 2013

Abandoned Vehicle Enforcement - Fort Worth, TX

Scheduled meetings, prepared agendas, took and transcribed

Receive all incoming correspondence and packages and route to correct recipient.

Log phone messages into computer system and email to staff

Create shipping labels and schedule daily pickups.

Assist with payroll and employee scheduling, Call clients to schedule appointments and follow-up on visits.

Schedule equipment maintenance and order supplies.

Designed and produced brochures, flyers, spreadsheets, reports, letters and memos

Processed VTR-265 Storage Lien for licensed vehicle storage facility for public auction.

Ana Koepp has experience working as Data Entry Clerk/ Administrative Assistant with Koepp Construction Interior/Exterior restoration. She has experience in performing Data Entry on day-to-day operations for all construction sites. She is Committed and motivated Administrative Assistant completing multiple tasks simultaneously with excellent attention to detail and follow through to achieve project goals. She can effectively enter and retrieve data using a PC and can perform Package deliveries. She also has experience in Filing, faxing, mailing, and documentation. She can manage and create all file folders and can andon Computer Answered Phones, direceted trades. She is proficient with Microsoft Office skills in Word, Excel, Access, PowerPoint. She is currently located in Forest Hill, TX and is available immediately.

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