Representative Service Customer

Claudia Chandler

**** ******* ****** ** *******,Tn

*****************@*****.***

Ph: 901-***-****

Professional Summary

Responsible Quality Control Auditor and Customer Service proficient in inspections and customer satisfactions. Passionate and motivated, with a drive for excellence. 8 years in Auditing and 5 years in customer service positions. Skills

Customer and Personal Service

Telecommunications

Experience

Customer Service

PFS Web

Quality Control Analysis

Troubleshooting

Sep 2020 Dec 2022

Memphis, TN

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Quality Control Auditor

Cummings

Jul 2018 Apr 2020

Memphis, TN

Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.

Report to management about asset utilization and audit results, and recommend changes in operations and financial activities. Quality Control Auditor

Technicolor

Mar 2016 Dec 2018

Memphis, TN

Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.

Prepare detailed reports on audit findings.

Report to management about asset utilization and audit results, and recommend changes in operations and financial activities. Examine inventory to verify journal and ledger entries.

Produce up-to-the-minute information, using internal computer systems, to allow management to base decisions on actual, not historical, data. Customer Service

Sitel Corporation

Sep 2010 Jan 2016

Bartlett, TN

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Inside sales representative Service Masters Feb 2005 Oct 2010 Memphis, TN Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures. Maintain scheduling and event calendars.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Education

High School Diploma Fairley High School

May 2003

Memphis, TN

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