JULIE

PINEDA

adud3o@r.postjobfree.com

1-956-***-****

**** ***** ****** ** ***********. TX 78520

Skills Summary

Personable and dedicated Customer Service Representative with extensive experience in] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.Friendly and efficient] devoted to maximizing customer satisfaction with exceptional service and supportKnowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues

Education

Degree / Date of Graduation

Lopez Early College High School Brownsville, TX

High School Diploma

09/2009

Southern Career Institute Brownsville, TX

Medical Assisting

Experience

Name of Employer

Lucio wic Brownsville. TX

CSA

09/2022 - 11/2022

Check eligibility for participant

Creat food package for family

Give good customer service

• Load new benefits to card

Supported customer service goals and enhanced relations through

friendly, knowledgeable and positive communication.

• Developed and organized electronic files to maintain customer

service-related documents.

Consulted with customers regarding needs and addressed

concerns.

Reviewed account and service histories to identify trends and

resolve issues.

CSL Plasma Behring Brownsville, TX

Group Leader

08/2016 - 08/2022

• Executed routine and non-routine work, driving cost-effective

operations.

Partnered with hiring managers to understand hiring needs and

team dynamics.

Troubleshot and resolved workflow issues by collaborating and

communicating openly with other groups.

Assisted newly hired team members by explaining company

procedures and safety requirements.

Implemented improved initiatives to optimize safety and quality.

Kept areas clean, neat and inspection-ready to comply with

product guidelines.

Worked with other group leaders to identify and resolve issue

Contact this candidate