Service Representative Customer
Resume:
JULIE
PINEDA
**************@*****.***
**** ***** ****** ** ***********. TX 78520
Skills Summary
Personable and dedicated Customer Service Representative with extensive experience in] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.Friendly and efficient] devoted to maximizing customer satisfaction with exceptional service and supportKnowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues
Education
Degree / Date of Graduation
Lopez Early College High School Brownsville, TX
High School Diploma
09/2009
Southern Career Institute Brownsville, TX
Medical Assisting
Experience
Name of Employer
Lucio wic Brownsville. TX
CSA
09/2022 - 11/2022
Check eligibility for participant
Creat food package for family
Give good customer service
• Load new benefits to card
Supported customer service goals and enhanced relations through
friendly, knowledgeable and positive communication.
• Developed and organized electronic files to maintain customer
service-related documents.
Consulted with customers regarding needs and addressed
concerns.
Reviewed account and service histories to identify trends and
resolve issues.
CSL Plasma Behring Brownsville, TX
Group Leader
08/2016 - 08/2022
• Executed routine and non-routine work, driving cost-effective
operations.
Partnered with hiring managers to understand hiring needs and
team dynamics.
Troubleshot and resolved workflow issues by collaborating and
communicating openly with other groups.
Assisted newly hired team members by explaining company
procedures and safety requirements.
Implemented improved initiatives to optimize safety and quality.
Kept areas clean, neat and inspection-ready to comply with
product guidelines.
Worked with other group leaders to identify and resolve issue
Contact this candidate