Associate Front Success Manager

Draper, United States ***** 801-***-**** *****.******.****@*****.***

WYATT KING

SKILLS ● Team Leadership

● HTML/CSS

Data and Customer

Analytics

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● Technical Issues Analysis

Salesforce/Hubspot CRM

Experience

●

Client Service

Optimization

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● Training and Mentoring

Search Engine

Optimization

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Rallying Cross Functional

Teams

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● A/B Testing

CUSTOMER SUCCESS MANAGER 03/2022 to Current

Huckabuy, Park City, UT

CUSTOMER SUCCESS MANAGER 09/2021 to 03/2022

Impartner Software

TECHNICAL ACCOUNT MANAGER 02/2020 to 09/2021

Impartner Software

ASSOCIATE FRONT END DEVELOPER 01/2018 to 02/2019

Overstock.com, Midvale, UT

WORK HISTORY

Monitor data through Google Search Console to identify SEO opportunities and adjust accordingly

●

● Create support strategies to increase customer retention by 25% since joining

● Handle onboarding calls implementing software and resolve any technical questions Recommend changes, improvements or enhancements in products to product development team based on customer feedback.

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Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates

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● Client specific roadmaps for technical business goals within their Partner Portal Provided technical troubleshooting and problem solving for clients with installed equipment or system issues

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Identified sales opportunities by assessing environment and devising and implementing winning strategy

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Provided technical troubleshooting and problem solving for clients with installed software/system issues

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● Collaborated with and execute projects involving developer and engineering teams Engaged in tool and process improvements to streamline customer success activities and services

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● Utilized React based architecture with extensive use of GIT ASSOCIATE PRODUCT MANAGER 03/2015 to 01/2018

Overstock.com

WEBSITE CONTENT COORDINATOR 05/2011 to 04/2015

Overstock.com

MUSIC MANAGER 09/2002 to 04/2011

Barnes And Noble

Enhanced, maintained, and adapted existing product pages to meet product and online market

needs

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● Created mobile responsive web pages using HTML, CSS, and SCSS

● Wordpress and PHP to create user content for SEO Collaborated cross-functionally with development teams, marketing, SEO, and sales teams to execute company initiatives

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● Leveraged A/B testing for future product site enhancements with click through rate data

● Developed and utilized customer data using search term analysis via omniture tracking

● Created, managed, and executed business logic to continually enhance website experience Tested multiple search engine platforms and creating business rules for Solr, Adobe, and Google

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Spent extensive time digging into search term related data through Omniture to optimize user

experience on site

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Established performance goals for employees and provided feedback on methods for reaching those milestones.

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

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Dev Mountain, Lehi, UT

Technical Certification, Full Stack Web Developer, 09/2019 EDUCATION

● Fully immersive full stack development school to round out my e-commerce experience

● React, React-Redux, database management, front end and back end connection Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems

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● Determined project technical needs and coordinated specifications and requirements

● Conducted full life-cycle software development in multiple software environments

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