Office Technician Assistant

LOLETA BURLESON

**** ******** ****** *********, ** 93535 310-***-**** ********@*****.***

Summary

Decisive office technician ready to take on new challenges to help great company succeed. Proactive professional highly skilled in office management and customer service. Known for having dynamic work ethic and being a team player. I am pursuing my Bachelor’s degree.

Education

Southern New Hampshire University

Still enrolled in school

Criminal Justice w/ Minor in Corrections

My GPA is a 3.5

Experience

9/2022 – Present

Branch Coordinator Apria Health Care Lancaster, CA.

Answering heavy call volume

Assisting customers with orders, making a labor ticket for orders being delivered and picked up

Calling customers regarding equipment received

Clearing work orders for orders that have already been delivered

Sending documents to clients that request it and sending documents to clients that need to be signed

Batching work orders by scanning them into the system

Creating work orders

2/2019 – 7/2022

Office Technician Department of Corrections Lancaster, CA.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Prepared volunteer packets for orientations.

Assignment of Appeals to the proper staff, sending them a email of the appeal that was assigned to them and when it is due.

The form 22 is a donation form that is requested by outside donors to donated certain things. It has to be approved and then emailed to the donor of approval or disapproval.

I have worked in records receiving RVR’s and time stamping them, assisting with public calls.

I also assisted in the mailroom sorting and scanning through emails.

I have had the pleasure with working with stakeholders ensuring a positive relationship with them and having great communication skills.

8/2019 – 11/2019

Management Service Technician Department of Corrections Lancaster, CA.

As a Management Service Technician, I would pick up the rosters in the morning from both drop boxes, take attendance in SOMS, print scan and email daily rosters for SHS (Self Help Sponsors) and volunteers, answer group reports from SHS and volunteers, scan group reports that need CRM attention. File rosters and group reports. Prepare gate clearances for signatures, route volunteer packets to PIO then route them to personnel. Disseminate unlock to appropriate staff, create sign-up sheets for self-help groups.

Review and make suggestions to CRM for ILTAG and outside volunteer proposals. ILTAG proposals are reviewed every January and June of the year.

Dates 12/2012 – 2/2019

Office Assistant California Highway Patrol Los Angeles

Process all traffic citations and Parking/registration citations and 281’s.

Make daily entries into the management Information System (MIS) of all CHP 215’s logs and file office copies of citations.

Review daily transmittals for errors and make corrections as needed.

Process CHP 411’s Notice of correction.

Prepare copies of the 1401’s for court officers.

Type letters and declarations for court officers.

Prepare and mail CHP 267’s to the Sheriff Department.

Locating reports foe customers that call in and for other area offices.

Helping the public when they arrive to the office.

Dates 8/2000 – 11/2012

Program Technician Department of Corrections Compton, CA.

Entered and updated data for program record keeping and form creation in word/excel database.

Documented, monitored and maintained program inventory.

Worked closely with PAIII’s to prepare professional correspondence and document new policies and procedures.

Responsibilities included preparation of pre-parole folders, which required gathering the information, verifying the accuracy of the information, inputting the information in order to transfer the information Into the data base program, and processing the information in order to transfer the case to the proper parole officer.

The duties included answering multiple phone lines, ordering supplies, filing legal documents on each parolee and collecting, recording and depositing repayments for the parolees.

Typing and copying reports for court.

I was the Lead Clerk (backup supervisor) responsibilities were to make sure that the office ran smoothly, attend meetings and distribute payroll checks and log them in and have staff sign for their checks.

Awards & Acknowledgements

I received the Employee of the Year award in 2017 from California Highway Patrol (CHP)

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