Alfreda Scott

**** **** ******

Rock Island, Illinois 61201

309-***-****

adud1l@r.postjobfree.com

Experience:

Mac Sr. Computer Technician (Remote) 2017 to 2022

Teleperformance USA, Inc. Salt Lake City, UT

·Technical Troubleshooting for:

·lnternet and Wireless Network Connections

·Mac OS X applications.

·Provides Software troubleshooting and education for various devices:

·iPhones, iWatches, various Mac models, Apple TV, iPods, iPads, Homepods

·Home Kit Remote Home Management with Home App

·ICloud Remote Server: backup and restoration of data

·Data migration from Android to IOS, IOS device to Mac, Mac to Mac and Windows to Mac.

·Consults with T1 Technicians to provide assistance with IOS devices and Mac devices

·Escalates issues to the Engineering Team for New and Emerging Software Issues when needed

·Sets up Service Appointments for customers with hardware issues

·Provided Mentoring Services for newly hired and promoted employees

·Additional Programs Used:

·CCMS (Continuos Compliance Management System)

·IEX, A.K.A NICE

·Safeview

·Bomgar

·CORE

CEO Scott’s Business Groups 2021- Present

Owner and Operator (Remote)

Teaching and Instructing Owners of Apple Devices to make their devices more secure

Guiding Students to use the multiple features on Mac, iPhone and iPad devices.

Successfully helping Customers to become confident and intuitive users of Apple devices

Create Curriculum using Apple device manuals

Intuit - Remote

Tax Prep. Assistant 2022

Assisted Tax Professionals by making sure that clients had the needed forms and documents required to file their taxes for the 2021 Season.

Addressed customer questions regarding navigating the web site

Software Used: Slack, Box

Administrative Assistant 2016

Comfort Keepers Inc. Davenport, IA

·Discovered a government program saving employer $1,260.00 per qualified employee

·Networked with area agencies to improve employee attendance and well being

·Organized, updated and requested CDAC information to ensure state requirements for Medicaid client files were met.

·Collected client payments, signatures and made bank deposits for seamless payroll processing

·Created incentives and a merit system to motivate and enforce positive work ethic among employees

Professional Tax Preparer (Seasonal employment) 2015 to 2016

Jackson Hewitt Moline, IL

·Prepare over 100 taxes for 1040,1040 EZ clients, 1099 employees & IRA’s

·Keep records, files, make deposits, and print checks for client returns

·Educate clients on tax laws and procedures that affected them

·Provide excellent customer service and personally relates to people of all races nationalities and back grounds

Program Specialist 2014

Centene, Corp. Westmont, IL

·Interviewed individual members to assess social and emotional capabilities

·Wrote, designed and produced reports to inform IlliniCare of patients health Acuity

·Secured supplementary information, such as medical records and school reports

·Referred members, when indicated, to community resources and other organizations

·Successfully handled home visits to 3 counties

Rehabilitation Case Coordinator 2010 to 2014

State of Illinois Rock Island, IL

·Executed daily operations of Caseload processing, payment of Contractors and Personal Assistants, customer and Counselor inquiries.

·Consulted with staff to plan and coordinate joint patient and management objectives

·Wrote, designed and produced letters, memos and signs with information for customers

·Was instrumental in creating a spread sheet to track annual hours of customers.

·Trained coworkers in LAN Coordinator duties and phone bill processing

·Successfully handled Case files of referrals, current and closed cases, as well as a variety of information packets

·Structured and maintained a file system to keep over 200 customers organized

Receptionist 2009 to 2010

Clear Channel Radio Group Davenport, IA

·Executed daily operations of prize inventory and distribution

·Referred members, when indicated, to community resources and other organizations

·Successfully handled database that tracked billing to clients for advertising

Computer Support Specialist 2005 to 2008

Tech Team Global, Inc. Davenport, Iowa

·Executed daily operations of customer calls to answer inquiries and remote into John Deere Computer’s to install, troubleshoot, or fix computers

·Installed and performed troubleshooting for Windows, MS Office software, and peripheral equipment, following design and installation specifications

·Entered commands and observed system functioning to verify correct operations and detected errors

·Answered user inquiries regarding computer software and hardware operation to resolve problems

·Referred major hardware and software problems and defective products to vendors and technicians for service

·Prepared evaluations of software and hardware, and recommended improvements and upgrades

·Maintained record of daily data communication transactions, problems and remedial action taken and installation activities

·Responded to written and telephone requests for hardware

Education:

Bachelor of Business and Manufacturing 2002

Western Illinois University Macomb, IL

Associate in Business 1995

Black Hawk College Moline

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