Juodny Daniel

647-***-**** adud1h@r.postjobfree.com

*** ******** ******, *** ***,Toronto,Ontario, M6b1B5

Professional Summary

Attentive and detailed, team player with 10 years achieving Customer service satisfaction. Independent and quick-thinking individual seeking a role to contribute in company success.

Experience

Cira Health Solutions Nov 2018-2021

Referrals Coordinator

Assessing claimants needs and assigning the correct specialist to accommodate the necessary assessment.

Answering telephone calls daily, from adjusters, clients and doctors as a unit to accomplish a positive outcome.

Examining claimants' files and charts to ensure information is correct

Maintaining client and claimant confidentiality.

Moniz Maintenance Mar 2014 - Sep 2016

Customer Service Representative

Contacted customers to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Answered product questions with up-to-date knowledge of sales and store promotions.

Maintained cleanliness and presentation of a stock room and production floor.

City of Toronto-Sep 2008-May 2014

Registered Practical Nurse, Lakeshore Lodge, Toronto

Safely administered and educated topical, nasal, gastrointestinal, ophthalmic and rectal medication to 25 residents.

Administered controlled narcotics assuming the full responsibility of medications

Assisted clients with activities of daily living; eating, bathing, ambulating. Conducted assessments –physical and mental.

Delegated workload to staff: personal support workers to provide optimum care for clients.

Demonstrated strong critical thinking capabilities by anticipating problems and implementing them.

Care plans and documentation with RAI MDS program. Developed and implemented the necessary courses of actions to optimize patients care.

Implemented individualized, goal directed nursing care.

Monitored symptoms and reported changes in residents' condition.

Doctors rounds; informing the physician of signs and symptoms of affected residents. Writing and transcribing orders.

Resolved conflict between staff.

Maintained sterile field and application of dressing.

Performed isolation technique

City of Toronto- Jan 2007 - Sep 2008

Food Service Worker, Lakeshore Lodge, Toronto

Supervised, trained and developed team members in accordance with company policies and procedures.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.

Consistently provided professional, friendly and engaging service.

Kept facility compliant with health codes, sanitation requirements and license regulations

Education

Centennial College 2014 - Bridging RPN

Humber College

-Practical Nursing Diploma 2007

George Harvey Collegiate

-High school Diploma

2004

Community Service

SVG Support Group

Active member of the SVG support group

Charity organization where we organize walkathons, dinners, dances to raise funds to supports those in need.

References available upon request.

Contact this candidate