Associate Call Center
Resume:
Rocky Hill, CT *****
************@*****.***
ROSANA ORTIZ
OBJECTIVE
I am seeking employment with a company where I can use my talents and skills to grow and expand the company to gain new skills and experiences.
SKILLS & ABILITIES
Excellent communication skills, proficient with Microsoft & Outlook, CCC training completed at BIDMC, OMR, Bilingual fluently in English and Spanish, problem solver, mathematic, adaptability, critical thinker, self-confident, creative, patient and multitasker.
EXPERIENCE
BETH ISRAEL DEACONESS MEDICAL CENTER, BLOOD BANK 330 BROOKLINE AVE BOSTON, MA 02215
July 18,2022-November 9,2022
Lab Support Assistant, in a fast-paced laboratory where we receive red blood cells, plasma, platelet, and cryoprecipitate from the American Red Cross. My duty is to them log in, take segments from each red blood cell expect cryoprecipitate, plasma and platelets only if they are O positive, put them on a rack for the laboratory technicians to test them and store them away in their designated fridges or freezer. When the main fridge is running low on red blood cells, I restock them in a timely manner. When we get red blood cells for the neonatal unit, I log them in and prepare them in a cooler with appropriate forms and labels in order for them to be transferred to our other blood bank. I also receive and log in critical supplies and sort alphabetically reports that are kept. Log in blood samples received from other labs on campus. Thaw plasma when need especially during a massive and irradiate red blood cells and platelets when needed.
BETH ISRAEL DEACONESS MEDICAL CENTER, HEALTHCARE ASSOCIATE CALL CENTER 1135 TREMONT ST, MA 02120
September 30,2019-July 1,2020
Patient Service Representative, in a fast past call center for primary care doctors answer phone calls in English and Spanish, of patient’s calling their primary doctor’s office, taking messages, checking status of forms they’ve faxed by calling providers admins, requesting patient’s medication refill, booking and rescheduling appointments, confirming doctor’s that are in the practice, providing fax number to doctor’s admin team, do a mini registration for new patients of the practice, inserting patient's health insurance plan, provide doctors NPI number and transferring calls to the appropriate nurses and departments.
PLANNED COMPANIES, 32 GARRISON STREET BOSTON MA, 02116
June 27th,2019- September 28,2019
Concierge, front desk checking residents in and out, sorting mail and packages, putting packages in the system that notify resident they have mail, look up residents when they have guest and food delivery, patrol around the building making sure things are ok, write guest for temporary parking and assigning them a spot in the garage.
THINGS REMEMBERED, EASTFIELD MALL, 1655 BOSTON ROAD, SPC 146, SPRINGFIELD, MA 01129
November 3rd,2016- January 5th, 2017
Seasonal Engraver, setting up the engraver for the item, having the correct item and customers order, making sure the customer’s order is readable, double checking that the message and font is correct before engraving, cashing customers out, packing orders, organizing the customers pick up area, stocking items, and when needed helping with floor display.
WILLIAM P. MACDONALD LAW ATTORNEY OFFICE, 1697 MAIN STREET SPRINGFIELD, MA 01103
August 11th, 2016- 23rd – October 28th, 2016
Secretary, answering phone call, take messages, scheduling appointments, fax, mail, use the copy machine, grab the file the lawyer needs, put demand packages together by gathering all medical bills, request medical bills with HIPPA form, and request medical record using HIPPA.
AMERICAN INTERNATIONAL COLLEGE, 1000 STATE STREET SPRINGFIELD, MA 01109
September 2nd, 2014- May 4th, 2015
Work Study, prepare labs by lifting heavy tables to put them into rows, putting chairs in each row and clearing the table and chairs when it’s for a lab session. I accomplished to start and finish another assignment my supervisor gave me before the semester ended.
PERLA DEL SUR, 456 HYDE PARK AVE, ROSLINDALE, MA 02131
May 8th, 2010- June 16th,2012
Waitress, when catering an event of 200 or more people. I would go around tables picking up the dirty dishes, utensils, and wine cups and sometimes served food.
VINE STREET COMMUNITY CENTER COUNCIL INC., 339 DUDLEY ST, ROXBURY, MA 02119
June 1st, 2010- July 30th, 2010
Junior Staff, Boston Centers for Youth and Families summer employment program provided me to be part of the Junior staff. As part of a team, I would organize and run activities for 3-5-year-olds, help children with their educational learning and responsible for the safety of the children.
EDUCATION
American International College, 1000 State Street Springfield, MA 01109, Undergraduate Public Health BSPH 2014- 2017
ELIZABETH SETON ACADEMY, 2220 DORCHESTER AVE, DORCHESTER CENTER, MA 02124, DIPLOMA 2010-2014
Sophomore Student of the month Nov.-Dec. 2011, second honor roll, excellence in Spanish 1, excellence in Spanish 2, excellence in Geometry, excellence in Theology 10, and most improved in English.
CERTIFICATES
LANGUAGE CONNECTIONS 2001 BEACON STREET, SUITE 105 BRIGHTON, MA 02135
SPANISH MEDICAL INTERPRETER TRAINING PROGRAM 60 HOURS CERTIFICATE JUNE 18,2022
LOCAL PUBLIC HEALTH INSTITUTE OF MASSACHUSETTS
EMERGENCY PREPAREDNESS IN MASSACHUSETTS AND THE ROLE OF LOCAL PUBLIC HEALTH CERTIFICATE MAY 25,2022
LOCAL PUBLIC HEALTH INSTITUTE OF MASSACHUSETTS
HEALTH AND MEDICAL COORDINATING COALITION SUSTAINABILITY CERTIFICATE MAY 25,2022
REFERENCES JEFFERY VALE, HEALTH CARE ASSOCIATES CALL CENTER SUPERVISOR
WILLIAM P.MACDONALD, WILLIAM P. MACDONALD LAW ATTORNEY OFFICE
CINDY BUCHANAN PT, PH.D. PHYSICAL THERAPY PROGRAM DIRECTOR & ASSISTANT
DEAN SCHOOL OF HEALTH SCIENCES, AMERICAN INTERNATIONAL COLLEGE
*****.********@***.***, 413-***-****
DAVID HINTON, ADMINISTRATIVE COORDINATOR BCYF VINE STREET COMMUNITY
CENTER COUNCIL INC.
*****.******@******.***, 617-***-****
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