Customer Service Manager
Resume:
Stacey Meyers
Dade City, FL *****
*************@*****.***
PROFESSIONAL SUMMARY
Talented Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
SKILLS
Recruitment and Hiring
Health Code Compliance
Building Maintenance
Scheduling Staff
Inventory Management
Training and Onboarding
Supply Ordering and Management
Delegating Assignments and Tasks
Relationship Building
Reliable and Responsible
Problem Solving
Collaboration and Teamwork
Time Management
WORK HISTORY
DELI SERVICE MANAGER 06/1998 to CURRENT
Pilot Flying J San Antonio, FL
Awards received: Founders Club Award 2016 and 2018. Spirit Award 2018.
Served in several progressive leadership roles which reflected a 24-year tenure with Pilot Company.
Increased total Deli sales by 31% over 5 years through training process, employee retention and food safety.
Controlled inventory costs by carefully managing portion control and reducing waste consistently maintaining food cost 7% under budget and Food Cost Variance of 38%.
Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction and food safety.
Inventoried food products and associated materials on weekly basis.
Set schedules for deli and store staff by planning and designating shifts and hours.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective and safe operations.
Reviewed ordered food ingredients, kitchen appliances and supplies and conferred with various vendors to purchase the highest quality products at the best prices.
Directed team of 12 deli staff and 45 store staff handling $50,000 in weekly Deli sales.
Motivated staff to perform at peak efficiency and quality.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Oversaw and assisted in food preparation and monitored safety protocols.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Hired and managed all staff. Onboarded new employees, including training, mentoring and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
SPORTING GOODS DEPARTMENT MANAGER 06/1997 to 07/1998
Wal-Mart Store Dade City, FL
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Marked-down clearance items and relocated merchandise to proper store areas.
Researched issues to obtain appropriate answers to customer inquiries.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Returned change and currency and processed debit and credit card payments.
Successfully drove new product lines to increase annual profits.
PHARMACY TECHNICIAN 09/1993 to 06/1997
United States Air Force, USAF Vandenburg AFB, Lompoc, CA
Awards received: Air Force Achievement Medal, National Defense Service Medal.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated medication dosages, filled prescriptions and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted in preparation, distribution, and storage of pharmaceuticals.
Stocked, labeled and inventoried medication to keep accurate records.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Entered and processed patients' prescriptions into internal system.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Counted, measured and compounded medications following standard procedures.
Processed over 1,000 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
EDUCATION
Associate of Arts 2000
Pasco Hernando State College, Dade City, FL
Some College (No Degree) Pharmaceutical Sciences
Community College of The Air Force, Wichita Falls, TX
High School Diploma 1993
Pasco High School, Dade City, FL
CERTIFICATIONS
ServSafe Certified
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