Customer Service Relations Specialist
Resume:
Jerek Macias
Operations Management
Chino, CA ***10
***********@*****.***
Public relations expert possessing excellent project management, leadership and event planning skills with a strong background in business public relations & production management. Professional Laborer with excellent interpersonal skills. I work in a timely and efficient manner to see tough jobs through to completion. Also really motivated worker. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director of operations
MBG Lifestyle group Probation / DTE / Salvatores / Proabition Dtla - Riverside, CA April 2013 to June 2021
• Oversee all departments, such as the managers, cooks, servers, bartenders, marketing, sales, promotions, budgeting.
• Compose daily and monthly reports Manage all social media outlets.
• Analyzed customer levels and planned resources according to needs.
• Resolved customer service issues promptly.
• Trained new employees on proper protocols and customer service standards. Director of Marketing / Sales
Vive Lounge / Jp Group - Pomona, CA
October 2011 to April 2013
• Planning and organizing special events
• Increased profit by streamlining operations.
• Resolved customer service issues promptly.
• Developed high end Vip sales programs
• Marketing, promotions, project management & execution. Production Manager
Monster stage - Brea, CA
January 2007 to October 2011
• Staff accordingly for each project Oversee projects Inspections, Bids,
• Successfully managed production activities so all orders were shipped on time.
• Drove daily production activities with effective communication and leadership.
• Recommended and executed quality improvements for production and product quality. Education
Associate's degree in Business
Mt. SAC - Walnut, CA
January 2019 to February 2022
Skills
• Warehouse experience
• Customer service
• Public Relations
• Event Planning
• Team Management
• Presentation Skills
• Marketing
• Management
• Branding
• Negotiation
• Program Development
• Logistics
• Project Management
• Process Improvement
• Hospitality
• Restaurant experience
• Senior leadership
• Business development
• Operations management
• Restaurant management (7 years)
• High-end sales (10+ years)
• Food service (7 years)
• Grassroots marketing
Certifications and Licenses
Meta Social Media Marketing Professional Certificate November 2022
Currently in school learning
• Performance Advertising
• Digital Marketing
• Brand Management
• Social Media Marketing
• Content Marketing
• Marketing
• Social Media Marketing Strategy
• Content Development
• content management
• Marketing Content Development
• Campaign Management
• Ad Management
Google Project Management: Professional Certificate November 2022
In school right now Google Project Management: Professional Certificate.
• Organizational Culture
• Career Development
• Strategic Thinking
• Change Management
• Project Management
• Stakeholder Management
• Business Writing
• Project Charter
• Project Planning
• Risk Management
• Task Estimation
• Procurement
Additional Information
Skills
• Project planning & development
• Customer relations specialist
• Organized
• Dependable
• Strong Mechanical Aptitude
• Effective & multi-tasking
• Possess a reliable vehicle
• Extremely quick learner
Contact this candidate