Medication Delivery Associate Time

Amari Perry

**** ** **** **. #*

Coral Springs, FL, 33065

Cell phone: 321-***-****

Email: ************@*****.***

Objective: To obtain a position utilizing my organizational and communication skill

Experience :

Health First Infusion Pharmacy 01/24/2022- present

intake coordinator The Intake Coordinator is responsible for scheduling clinical field staff to deliver home health care to patients. They communicate with referral sources; make necessary changes and updates to supervisor. Consult with physician’s office for new orders for treatment.

Responsibilities is the follow:

1.Make up permanent files for all new clients.

2.Verify insurance coverage for new clients.

3.Resubmit rejected insurance claims.

4.Mailing of Financial Hardship Forms to clients.

5.Prepare re-authorizations for current clients.

6.Re-verify insurance coverage for current clients.

7.Credit client and/or insurance for returned equipment and supplies.

8.Write up Check request Form for insurance refunds (include insurance EOB) and credit customers’ account after refund is complete.

9.Keep and maintain excellent notes in the database of all actions performed.

10.Participate in continuing education programs.

Alliance Rx Walgreens Prime Specialty pharmacy september,2021 - 01-10-2022 Patient care coordinator

Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.

●Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken.

●Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.

●Contacts customers, physician's office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.

●Handles inquiries for one or more lines of business.

FIS Global Inc May 2020-december 2020

Customer Service Associate

· Provide customer support by phone, email or instant message to consumers. · Transfer various calls to various departments in the company. · Served as primary contact for inbound customer issues

· Processes a high volume of consumer inquiries of FIS products/services and resolves a targeted percentage of those inquiries.

· Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems

· Follows up on escalated issues with coaching and mentoring to learn appropriate solution.

SPECIATLY PHARMACY (Full-time) September 2017-March 2020

8301 Southpark Cir, Orlando, FL 32819

Insurance Representative

· Contact patients to establish payment plan and notify of any changes in Insurance benefits or copay.

· Contact doctor offices to obtain diagnosis for medication, obtain clinical notes for prior authorization, pre-determination, or per-certification or request that office obtain prior authorization directly from insurance plan.

· Contact insurance to obtain, pre-cert or pre-d for medication; requested by mdo.

· Notify mdo and patient to advise of current authorization status or delay of medication delivery.

· Contact varies of insurance companies or third-party administrations to obtain patient benefits and eligibility; via phone or online

· Entering patient demographics into the system.

· Faxing approval, denial notices or status or non-compliance letters to doctor’s offices

· Mailing out situation letters to patient’s who could not be reached via phone.

Party City (Part-time) March 2017 – October 2020

Weekend Supervisor

· Providing direct assistance, monitoring the staff, ensuring merchandise; in stock throughout the store.

· Perform a top stock management for inventory replenishment

· Serve as a member of the store's leadership team and perform general operations responsibilities

· Facilitates and implements team building against employees. · Scheduling of store staff to maximize productivity

· Ensure accuracy of Associate time records

· Recruiting and interviewing perspective store Associates

· Lead new hire onboarding and ongoing associate training and development activities

· Guide Associate performance including performance feedback, coaching and appraisals

· Adheres to all standard operating procedures, policies and Best Methods and ensures store compliance to audit/safety standards

Education

High School: Penn foster -April -2015

Some College: Valencia Community College (May-2015-Dec 2016) 1800 South Kirkman Road

Orlando, FL 32802

Major: Public Administration

Computer Skills: Computer Skills: Word Perfect, MS Office 2000-Word, Excel, and Medisoft Power Point, Dos, Medical Manager, Lytec, Internet, Image Viewer, Excel and other Software. Other skills: CPR, First Aid Certified Special Training Knowledge (i.e. Medicaid & Medicare, Basics of Health Insurance, IPA's, LOA's, ICD-10 and HCPCS)

ICD-9

Insurance Verification

Contact this candidate