Data Entry Summer Internship
Resume:
ANNA SLEIMAN
Farmingdale, NY *****
*********@*****.***
Summary
- Fluent in 3 languages and with over 19 years of work in different sectors in law enforcement and customer service, I’ve learned to work efficiently with and adapt my approach to reach people of very different ages, backgrounds and mental states. I’ve also developed great negotiation ability and analytical skills.
- Excellent interpersonal, leadership and communication skills with the ability to build a positive rapport and productive work teams.
- Accomplished to work individually as well as in a team with excellent problem solving attitude and excellent at handling pressure
Experience
Correctional Services Canada
Unit Coordinator - Corrections Officer
04-2006 to present
- Worked in Medium and Supermax security and now in a Multi security level penitentiary, both in static security and active security posts which include armed surveillance towers, armed patrol cars and controls, and since 2010, in cell blocks.
- With a team of Co’s and all the other departments, ensure follow-ups for a caseload of inmates, gather and analyze information, evaluate and prepare each inmate's case management plan and write up all case related reports.
- Ensure safety of all “residents“ and staff with rounds in all sectors inside and outside of the penitentiary as well as ensuring the public's safety while on outside escorts, search and inspect inmates, visitors, cars, all accessible areas and seize any unauthorized or illegal item.
- Update the interventions log with significant interactions, make sure the information is shared with the team, write observation reports and every relevant report for each different incident.
- Closely supervise, monitor and control all inmates' movements to ensure all daily operations and activities go smoothly and ensure order, safety and respect of procedures in all the units to detect situations that are susceptible of degenerating / escalating into very serious incidents and diffuse them.
- Manage, supervise or be part of physical interventions and first aid when needed during incidents.
- Play an active role in the rehabilitation of inmates, encourage and support them to modify their behavior and attitude with surveillance, follow-up and give them feedback on their conduct and progress.
- Keep weapons and work tools inventory up to date.
- Data entry for various tasks.
- Train and/or supervise a team of Correction officers and civilian staff in different units.
- Filling in for the scheduling supervisor during vacations and leave.
- Investigate security incidents by interviewing and questioning all involved and with electronic equipment (security cameras, audio surveillance) and translating from foreign languages.
Cartier/Notre Dame de Laval Youth detention
Institutional Supervisor
03-05 to 07-06
- Ensure safety of juvenile offenders, child protective services youth and personnel with surveillance and rounds in all sectors.
- Note significant actions and interactions to share with the team.
- Closely supervise, monitor and control all residents’ movements to ensure all daily operations and activities go smoothly and ensure order, safety and respect of procedures in all the units and to detect problematic situations that may arise and diffuse them.
Corps Canadien des commissionnaires
Security officer Caporal level
At Immigration prevention Center
04-2002 to 03-2005
- Assist the shift supervisor to ensure the smooth functioning of daily operations.
- Take on the role of shift supervisor when none are on site.
- Review the (officers) day's schedules prepare the next day's, making sure all posts are covered, manage / schedule the overtime.
- Help train new agents, inform them of the procedures to be followed and ensure that they do.
- Work closely with the Immigration Officers to help and inform the inmates about the procedures and where to acquire information and support.
- Transport and escort inmates to and from court hearings, medical appointments, Provincial prisons and Federal penitentiaries.
- During deportations, make sure the operation is running smoothly and that all the Airport and Immigration regulations are being followed.
- Ensure safety: search inmates, visitors, all accessible areas and do interior and exterior rounds.
- Supervise, monitor and control all inmates’ movements, inside the establishment and while on escorts.
- Maintain the peace, control all accesses, monitor all activities and prevent all accidents and incidents susceptible of escalating and getting out of control.
Groupe Stoncor
Assistant Manager
02-2000 to 01-2002
- Ensure good customer relations and service.
- Assist the Province Director and Manager and take on the post and responsibilities of the manager in his absence.
- Take costumers orders, monitor the inventory, keep it up to date and maintain enough reserves to cover inevitable upcoming jobs.
- Manipulate dangerous materials (Industrial paint and sandblast material), learn and inform our customers about the safe way to handle them, store them and all the data sheets facts.
- In the absence of the manager, work alone to ensure all the day's activities run smoothly, different jobs and orders are being fulfilled and work with different teams to make sure all the pertinent information is shared with the concerned parties.
Ministry of Labor of Quebec
Intern to an investigator
Summer internship
04 to 08 2000
- Assist the investigator will all research.
- Analyze data for the investigations and work to minimize expenses and payments thus without harming any users of the service.
- Write up reports to summarize all the analyses and situations and report the research findings to the investigator.
- Customize a computer software to meet the needs of the ongoing research and data collection.
Ministry of international relations
Intern to a Counselor of international organizations
Summer internship
04 to 08 1999
- Customize a new computer software created to facilitate and aid the Counselors in their tasks.
- Assist my designated counselor, create a personalized data base and create different choice of software functions for every other counselor.
- Get in contact with the International Organizations to research them, their activities and events.
- Create custom questionnaires to research canvassing and prospection activities as well as maintain and track the present relations with existing organizations
Herman-Sellers-Gough
Head of customer service and secretarial duties
1996-1998
Ensure customer service and follow-up. I was also responsible for billing, cash registry and bank cash deposits. The job required alternating between the Montreal office and the Hudson’s Bay retail store in the fur department. Being the only employee at that department of the store, I was in charge of opening and closing the department, creating and updating clients’ accounts, preventing accidents and theft prevention. I advised customers and helped them make the best choices regarding the services we offered and their needs with their fur garments. Some of my functions were data entry, customer accounts and billing, administrating the phone system, interacting with customers (by phone and in person) to help them and resolve any issues that may arise, make and update the day’s route schedule and work jointly with the head office staff and transmit all relevant information.
Education and Training
CSC Personnel College
2006
Correctional Training Program
University of Montreal
1999 to 2001
Minor in Sociology in progress
Ahuntsic College
1994 to 1996
Paralegal Technology
LaDauversiere Secondary school
1994
High School Diploma
Skills
Read, write and speak French, English, Arabic and in process of learning Spanish
Strong verbal communication and negotiation abilities
Well-versed in diverse computer operating systems and programs, both on macOS and Windows (Word, Excel, Outlook, Powepoint…)
Easy learning and adaptation skills
Data analysis
Customer relations / support
Meticulous attention to detail
First Aid and CPR
Fire prevention and Dangerous material handling
Self-Contained Breathing Apparatus (SCBA) training, yearly
Contact this candidate