Victoria L. Sustarsic

***** ********** ***.

Willoughby Ohio, 44094

440-***-****

References supplied upon request

HIGHLIGHTS OF QUALIFICATIONS

Experienced, organized professional Administrative Assistant with demonstrated ability to multitask efficiently.

Coordinate and complete varied projects

Sensitive and perceptive works well with all individual on all staffing levels

Proficient in Microsoft Word, Excel, Outlook and various databases

Proficient with internet research, various office machines, fax, copiers

PROFESSIONAL EXPERIENCE

Holden Forests and Gardens

May 2022 -December 2022

Seasonal Customer Service Representative

Greet patrons check/Scan membership cards, process payments if not a member.

Open and close cash drawer at beginning and end of the day. Balance the days cash and print report.

Sell memberships and record in the database

Other duties as assigned including but not limited to, Check/arranging items in gift short help with daily cleaning of office surfaces

New Avenues to Independence - July 9 – Present

Receptionist for group home for Mentally disabled individuals

Check in/out visitors and workers to the facility. Ensure all proper COVID 19 screening forms have been completed

Answer/direct incoming telephone inquiries, open/distribute all incoming Mail.

Sign and distribute all packages and inform the proper receiver of the package, Tracking/organizing of the daily temperature logs for each of the 9 group homes as requested by the State.

Log all incoming HPC’s (Home Personal Care logs] by patient name and enter into Excel spreadsheet for Executive Assistant

Print and mail weekly Status Letter

Responsible to open facility and close at the end of the day

Cleveland Clinic Foundation-Office of General Counsel

October 2002- December 2018 - Retired in December 2018

Execute a wide range of Administrative duties reporting to the General Counsel and various Attorneys and Paralegals.

Manages contract database including the initial screening for proper submission for the initial review of the contract. The assignment and finalization process is tracked through to the signature implementation. Tracking the various stages of the contract and the person conducting the review. Each week the contracts are entered on Spreadsheet for weekly progress updates.

Handles highly confidential information and answers/direct telephone inquiries. Confidentiality is essential in this position.

TRW, Inc. - 1979-2002 - Laid-Off Company Closed

Executes a variety of Administrative duties including answer confidential inquiries. Provide support to Trademark Paralegal. Support for Patent, Copyright and Antitrust Attorney. Managed Trademark Database. Answer direct inquiries.

Managed Law Library. Acquire/maintain all books, Law Journals, Law Publications. Extensive on line research using West Law Database.

Assisted General Counsel and Paralegal to organize yearly meeting of the Association of General Counsel, a select group of Attorneys from Fortune 500 Companies. Assist in Flight Selections, Venue Selection, Menus, Activities, and Speakers.

Handle highly confidential personnel matters, including Peer Review Process and compensation. Assist with budget preparation, prepare expense reports. Coordinate computer Training for department.

Answer direct telephone inquiries as needed.

EDUCATION - Euclid High -1969 Diploma

Lakeland Community College – 1979 - 1980

Accounting I, II

Real Estate Law

Licensed Relator 1987-1982

VOLUNTEER WORK

Clothe a Child – 2018 -2020

Lake County organization to distribute clothing to need children. Volunteers are utilized and take the children shopping. Duties included identifying, interviewing qualified families for the program. Setting up shopping times and dates and coordinating the volunteers

MEDWISH International – 2019-2020

MEDWISH is affiliated with Doctors without Borders. A non-for-profit organization. MEDWISH collects, sorts, packages and distributes medical supplies to be shipped to Third World countries. Medical supplies are donated from hospitals, nursing homes, private individuals

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