Customer Service Warehouse

JACQUELINE MARIA MENDEZ

**** *. **** *****

Phoenix, Az 85035

623-***-**** (Cell)

CAREER OBJECTIVES

To obtain a position that will offer growth and advancement while utilizing my experiences and my ability to analyze talented abilities and leadership development. I enjoy solving practical or theoretical problems, in developing stronger candidates. The ideal position will be a permanent assignment that will challenge my abilities and experiences encompassing:

-Understanding of human behavior and leadership development

-Conduct one on one human development/training

-Staff Selection, Scheduling and Training Abilities

-Strong Leadership Skills-mentoring and developing adults and children

-Professional Customer Service conduct

-Access Database, Audits, License/Permits -Auditing Retail Allowances

-General Ledger accounting, Excel

-Accounts Receivable/Payables

-Financial Management, Real/Personal Property Taxes

WORK HISTORY

September 2012-Present

Safeway Incorporated-Accountant II Supervisor – Warehouse Payables-Vendor Relations Department

Work with performance issues and develop individual personal issues

Assist manager in the supervising of department personnel and the managing of workload.

Assessed and identified staff basic needs and concerns in developing strong department knowledge of processes.

Coordinate group staff meetings to provide and support team with new developments

Conducted one-on-one sessions to discuss special needs to provide positive improvement, resulting in a united team.

Monitored and assist staff of 8 employees in resolving vendor and accounting issues

Managing vendors in going ACH payment status

Support manager and director in all departmental issues and concerns for improvement.

April 2008-2012 Safeway Incorporated-Accountant II-Supervisor Allowance Pre-audit Department

Assist manager in the supervising of department personnel and the managing of work flow in functional areas (1 lead, 7 fulltime auditors and 10 billers).

Work with performance issues and develop individual personal issues

Our department recovered $15,769,406.39 million in 2011

Help conduct internal Sarbanes Oxley testing’s

Process pre-audit accruals upload in Lawson system and prepare period end JE’s

Identify new pre-audit issues and new audit techniques that will enhance and/or facilitate the pre-audit process.

Coordinate with the manager the training of department personnel

Answer questions and resolve issues with allowance billing, merchandising and vendors

Review vendor audits to ensure all documents were researched and billings are accurate

Manage correspondence and prepare all paybacks for the Pre-audit team

Jan 2001-2008 Safeway Incorporated-Accountant I Supervisor – Warehouse Payables-Processing

Supervise 18 accounting associates

Monitor daily workflow – assure pay on time-all warehouses

Provide training of new hires

Provide support to team in developing processing units

Vendor Customer Service

Warehouse Customer Service Buyer Customer Service

Performed employee performance evaluations General Ledger Account Reconciliation’s

Jan 2000—2001 Safeway Incorporated-Accountant - Warehouse Payables Supervisor Gains/Losses

Supervised 13 accounting associates - Freight and Randall’s Processing Team Analysis of Inventory Over/Short - multiple warehouses

Analysis of Warehouse Profits and Losses – multiple warehouses Assistance in developing Access database – Randalls Conversion

General Ledger Account Reconciliation’s

Jan 1998-2000 Safeway Incorporated - Accounting Clerk IV Tax/License Department

Responsible for the Seattle and Portland Division. Managed Real and Personal property tax payments, rebills, accruals & account reconciliations. Applied for various licenses and permits and miscellaneous activities for new stores. Prepared and calculated business license fees for store operations. Controlled various accounts associated with all divisions including amortization of balances. Developed excellent communication with division offices. Superior customer service.

EDUCATION

Bachelors of Science in Psychology - University Of Phoenix

Phoenix, AZ

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