Store Manager Customer Service

Christine Vela

530-***-****

cirenehammett@gmailcom + Sacramento, CA95S18

Summary

Customer-oriented Store Manager offering over [10 [years of experience in retail operations,

sales and service team leadership and profitability strategies. Organized and skied at

prioritizing daily tasks and following through to achieve performance and productivity goals.

Recruits, trains, develops and manages team of store associates and assistant managers.

Focused Store Manager versed in all aspects of runing retail establishment, including opening

and closing procedures, banking, merchandising and recruiting. Keeps operation efficient,

productive and ontrack to consistently meet and exceed expectations. Sales expert with

unparalleled communication and relationship-bulling talents

11/2012- 19/2021

Store Manager, Goodwill Outlet, Sacramento, CA

My role as store manager was but not limited to customers concerns and complaints cash

audit Bank drops ordering supplies for store monthly manager meetings safety meetings and

training higher and termination paperwork

+ Delivered excellent customer service and adhered to standard practices to maximize sales

and minimize shrinkage.

Processed daily paperwork, balanced register drawers, produced staffing schedules and

Prepared deposits.

‘Managed inventory tracking and physical inventory counts to minimize loss.

Balanced sales, reconciled cash and made bank depositsto facilitate opening and ciosing

duties.

Generated repeat business by responding to customer concerns with friendly and

knowledgeable service.

Strengthened work low productivity by hiring, managing and developing top talent.

Completed thorough opening, closing and shift change functions to maintain operational

standards each day.

Yard Worker, Angela Diaz, Sacramento,CA

Trimming edging mowing disposal of yard waste blowing tree trimming raking digging

Used hand and power tots or equipment to complete wide range of landscape an irrigation

tasks

Moved soil, dugholes and planted tees, shrubs and flowers.

Moved backpack blowers, large containers of mulch or plant material and various sizes of

lawnmowers

Pruned trees and bushes to improve visibility and shape.

Cut and trimmed lawns using power mowers and edges.

Used hand toost break up ciumps of dit, transplant seedlings and mixin fertilizers

Training

i + Employee supervision andmotvatin + Relabe

Skills + Store operations oversight + Team-oriented

* Store openingandclosingprocedues Operational budgeting

* Sites + employe taining

+ Sf tanng and development + Sipervion and ning

* oustandingcommaniatonstits > Schedule management

Education And anisor

C.K. Meclatchy High School Sacramento, CA

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