Customer Service Attendance Clerk

Ivonne Booker

***** ******** *** ** ****, TX 915-***-**** ***************@*****.***

Objective

Obtain a career with a robust and secure organization that allows me to fully utilize my extensive skills and specialized experience while promoting growth and development.

Education

Park University Human Resource Management MS in HR (Aug 2023)

Park University Business Administration BS in Management (Mar 2021)

EPCC Early Childhood Education Aug 2002- Aug 2003

Careers Centers of Certification: Medical Assistant June 1999-Feb 2000

Texas at El Paso

Skills and Qualifications

Profound written and verbal skills in English and Spanish

Microsoft Word, PowerPoint, Excel and typing (60 wpm)

Record-keeping, file maintenance, and attention to detail

Extensive oral and written communication and interpersonal skills

Multi-tasking, organization, self-motivated, vibrant, and positive attitude

Great Customer Service

Work Experience

Inbound Contacts Representative 2 Oct 2022- Present

Humana

Address Customer needs which may include complex benefit questions

Resolve Issues and educate members on their medical plan

Record details of inquiries, comments or complaints, transactions or interactions

Customer Service Support Aug 2021-Aug 2022

Loan Depot

Answer customer calls and assists with issues

Provide information about accounts and areas of improvement in their loan portfolio

Open tasks for research to assist customers with loan issues

Attendance Clerk Aug 2013-Sept 2020

YISD, EL Paso, Tx

Keep accountability of student attendance

Verify all paperwork and enter it into the school’s computational system

Report student accountability to TEA

File proper court documentation when students are truant

Be accountable for Principals Report every 6 weeks

SmartCall Lending Agent July 2011-June 2013

GECU, El Paso, TX

Provide account and financial services for GECU members including member service inquiries, product set-ups, and counseling members on financial/credit issues

Offering and initializing products and services that will help members in their relationship banking and pecuniary status with GECU

Analyze, review, counsel, and make experienced decisions based on members’ creditworthiness and tendency/probability to repay debts in the most appropriate and comfortable way for both GECU and the member

Open, monitor, and maintain business accounts and loans for business members with required legal documentation. Review and prescreen members for Mortgage loans to include verification of eligibility requirements and creditworthiness

Cross sell new accounts, loans, credit cards, and other products to fill customer needs

Assisted Mortgage Department in escrow calls, taking payments, insurance questions, and explanations

Safe Deposit Specialist Feb 2011-July 2011

GECU, El Paso, TX

Entrusted on a state and federal level to store private/valuable possessions and sensitive documents safely and confidentially.

Maintained secure process for storage via dual control based on internal policy and procedure

Customer service relations to include disclosure of rules for safe deposits, fee structure, and accessibility features

Managing financial transactions and/or service issues when required within banking standards

Member Service Representative Nov 2009-Feb 2011

GECU, El Paso, TX

Customer Service relations to include account inquiries, personal transactions, and processing loan payments

Check cashing, credit card advances, cashier check distributions, deposits/withdrawals, and other financial services transactions

Assist with training and refresher exercises for new and existing service representatives

Maintained the highest standards of confidentiality with member finances from federal and state regulations

Cross-sold products and services that added value to members’ financial well-being

Financial Analyst Sept 2003-June 2005

Primerica Life Insurance, El Paso, TX

Customer service and sales relations in financial planning for the future

Answered service questions regarding products and services offered by the company

Offered company protection services based on customer need

Organized and maintained customer information for reference and follow-up purposes

Customer Service & Sales Representatives Feb 2002-Aug 2003

Echo Star Communications, El Paso, TX

Customer service and sales assistance with cable services

Provided billing-related solutions for new and existing customers

Troubleshooting for customers and initializing trouble tickets on unresolved issues

Processed various forms of payments and maintained customer information

Offered various products and package upgrades to add value to customer experience

Medical Assistant Mar 2000-July 2001

Children’s Clinic of El Paso, El Paso, TX

Record keeping, electronic filing, data entry, and customer service relations

Inter-office communications to include assisting the doctor on service requests as needed

Multi-tasking in document processing, office tasks, and customer service duties

Followed organizational principles and practices in a professional and consistent manner

Awards

Named Support Employee of the year by my peers and coworkers in 2017 at YISD

References

Available upon request

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