Service Agent Customer
Resume:
PENNY R. LESTER
**** ******** ****, ********, ** 76657
**************@*****.***
*****.******@***********.***
OBJECTIVE:
MY OBJECTIVE IS TO CONTINUE TO GROW WITHIN A COMPANY
AND USE MY KNOWLEDGE TO HELP OTHERS. I WILL CONTINUE TO BE AT MY
BEST AS WELL AS INSPIRING TRUST WITH MY TEAMMATES THAT I WORK
WITH. I HAVE A DESIRE TO TEACH AND SHARE MY EXPERIENCES WITH
EVERYONE.
03/2021-05/2022
SENIOR CSA AND LEAD MENTOR, ATMOS ENERGY
CONTINUE WITH MY CUSTOMER SERVICE AGENT ROLE AND PROVIDE
ASSISTANCE TO MY TEAM MEMBERS AND NEW HIRES WITH THE PROCESSES
OF OUR CUSTOMER SERVICE PLATFORM AND BILLING SOFTWARE. MY ROLE
AS LEAD MENTOR WAS TO LEAD IN TRAINING AND CLASSROOM LEARNING FOR
A GROUP OF NEW HIRES. I WAS RESPONSIBLE FOR ENSURING THE POLICIES
FOR THE COMPANY ARE FOLLOWED BY THE NEW HIRES. I LEAD THE CLASS
BY PRESENTING LEARNING MATERIAL IN A MANNER THAT EACH STUDENT
COULD UNDERSTAND AND BE ABLE TO FEEL CONFIDENT IN THEIR ROLES
AS AN EMPLOYEE WITH THE COMPANY. I ROLE PLAYED WITH MOCK CALLS
WITH THE NEW HIRES TO TEACH THEM THE ULYSSES STRATEGY AND PROVIDED
COACHING IN AREAS THERE COULD BE IMPROVEMENT. AS PART OF MY ROLE
I WOULD REVIEW THE NEWEST UPDATES TO PROCESSES AND POLICIES
DURING THE PANDEMIC TO ENSURE ALL CUSTOMER SERVICE AGENTS ARE
KNOWLEDGEABLE TO ASSIST OUR CUSTOMERS EFFECTIVELY.
02/2019-03/2021
CUSTOMER SERVICE AGENT, ATMOS ENERGY
IN THIS POSITION MY RESPONSIBILITIES CONTINUED TO SIGN UP NEW
CUSTOMERS, TRANSFER SERVICES, AND ANSWER ADVANCED BILLING
QUESTIONS. I AM RESPONSIBLE FOR SETTING UP INSTALLMENT PLANS
FOR CUSTOMER’S WITH HIGH BALANCES TO PREVENT INTERRUPTION
OF SERVICE AND STILL BE ABLE TO COLLECT BALANCES FOR THE COMPANY.
08/2018-02/2019
DISPATCHER, ATMOS ENERGY
MY RESPONSIBILITIES AS A DISPATCHER FOR ATMOS ENERGY INCLUDED ENSURING ALL APPOINTED SERVICE ORDERS FOR NEW CUSTOMER’S, REPEATED CUSTOMERS WERE WORKED WITHIN A PROMPT MANNER AND ROUTED TO TECHNICIANS SO THAT ALL ORDERS WERE BE WORKED THE MOST EFFECIANT WAY TO CONTINUE TO PROVIDE EXCELLENT CUSTOMER SERVICE. I WAS RESPONSIBLE FOR DISPATCHING AND ROUTING GAS EMERGENCY ORDERS TO TECHNICIANS TO ENSURE SAFETY AND EFFECTIVELY ADDRESS THE CUSTOMERS CONCERNS.
08/2017-08/2018
CUSTOMER SERVICE AGENT, ATMOS ENERGY
MY RESPONSIBILITIES AS A CUSTOMER SERVICE REPRESENTATIVE FOR THE GAS COMPANY WAS TO SIGN UP NEW CUSTOMERS, ASSIST WITH BILLING AND PAYMENTS, REPORT ANY LEAKS ARE CALLED IN AND TO COMPLETE THE REQUEST OF STOPPING OR TRANSFERRING ACCOUNTS PER CUSTOMER REQUEST.
06/2016-08/2017
DISPATCHER, GRANDE COMMUNICATIONS
MY RESPONSIBILITIES AT GRANDE WERE TO ROUTE WORK TO TECHNICIANS, ASSIT WITH ANY TECHNICAL CALLS FROM THE TECHNICIANS, AND TO ADDRESS CUSTOMER COMPLAINTS AND REQUESTS FOR EXPEDIATED SERVICES.
08/2013-06/2016
CUSTOMER SERVICE REP, GC SERVICES (ONCOR)
MY RESPONSIBILITIES INCLUDED CREATING NEW PREMISES, POSTING CITY INSPECTIONS, ASSIST BUILDERS WITH SERVICE ORDERS, CREATED UNDERGROUND ORDERS FOR BUILDERS AND CONTACTING THE CORRECT SERVICE PLANNERS FOR ANY ASSISTANCE NEEDED BY THE BUILDER. ALSO, REPORTING CUSTOMER OUTAGES AND CHECKING STATUS OF SERVICE ORDERS.
Education
G.E.D. JANUARY 1998
SORENTO CHRISTIAN ACADEMY HIGH SCHOOL DIPLOMA SEPTEMBER 2005
Skills
TYPING 75 WPM
AVAYA PHONE
MULTI-TASKING
FOCUSED ON CUSTOMER SERVICE
POSITIVE
EFFECIANT
ABILITY TO FACILITATE
TEXAS STATE NOTARY COMMISION
EXPIRES 01-18-2026
PROBLEM SOLVING
10 KEY 90% ACCURACY
ABILITY TO MANEUVER BETWEEN SEVERAL COMPUTER SCREENS
PATIENCE
MICROSOFT OFFICE
TIME MANAGEMENT
CURRENTLY WORKING ON PARALEGAL CERTIFICATION WITH ASHWORTH UNIVERSITY
Contact this candidate