Service Representative Data Entry

Summary

A highly dedicated, responsible, reliable, and well-rounded Customer Service/Salesperson with 4 years of experience. Professionally maintained at all times and extremely organized. Proficient at managing business needs and multifaceted environments with the ability to deliver results. Excellent communicator and passionate about helping and motivating others. Adept to handling predicaments situations in a prompt manner. Experience

CSR - Customer Service Representative

Maximus Healthcare • San Bernardino, California

09/2020 - Present

Provide responses to telephone inquiries in a courteous and professional manner. Knowledgeable and proficient in MEDS and CRM

Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.

Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services. Assist customers with filling out written or online applications and submitting electronically to plan provider for processing.

Keep accurate and timely case notes on all customer contacts and document activities. Maintain up-to-date knowledge of client regulations and policies Report problems that occur via the online system so the can be addressed by the appropriate parties Respond to telephone inquiries within staffing and time parameters Required by contract to undergo program update training as the program changes Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.

Bilingual Proofreader

Registrar of Voters, County of San Bernardino • San Bernardino, California 06/2020 - 09/2020

Proof paper ballot to electronic ballot for accuracy including; letter to letter comparison, formatting and punctuation.

Proof ballot styles and ballot types are correct.

Verify that election selection codes accurately display the correct ballot. Verify that all bitmaps and short names are displayed properly. Verify that audio is recorded correctly.

Perform ballot tabulation logic testing to ensure ballot counting machines are tallying correctly (internally & for the

public) including: checking in, marking, and testing ballots through ballot counting machine, assist in. Gathering results from tally server, filling out related paperwork. Type-setting and proofing of Voter Information Guide content. Update workflow database

Maintain filing system for Voter Information Guide documents Salesperson

All Size machinery & equipment • Fontana, California Linette Castro

*********@*******.*** / 909-***-**** / 16158 San Bernardino Avenue, Fontana, California 01/2020 - 05/2020

Made phone calls and appointments for customers to come in for presentations. Demonstrated automobiles or auto parts by explaining capabilities, characteristics, and features. Filed daily cash summary sheets.

Ordered certain auto parts and delivered them.

Maintain an organized, clean, and safe work area.

Customer Service Representative

• Colton, California

05/2019 - 11/2019

Respond to telephone inquires and providing quality service to customers. Listen attentively to caller needs to ensure a positive customer experience. Remain courteous and calm, even during moments of customer dissatisfaction. Promptly respond to general inquiries from members, staff, and customers via telephone, mail, e-mail, and fax. Entered certain information into computer database. Shipping and Receiving Specialist

Act Fulfillment • Mira Loma, California

06/2018 - 12/2018

Determine method of shipment

Send, accept, and record the movement of parts, supplies, materials, equipment, and stock to and from an establishment.

Assemble containers and crates, pack goods to be shipped, and prepare by identifying information and shipping instructions.

When shipping, must package items, print labels, weigh packages, and determine appropriate postage. As a receiver I would inspect for damaged good and once approved distribute merchandise to the correct departments.

Must be done in a fast-paced manner with the least of errors. Skills

Proficient in both English and Spanish, Organizational Skills, Time Management, Communication skills, Problem- solving abilities, Microsoft excel, Microsoft Word, Data Entry, Customer service Education

Fontana High School • Fontana, California

05/2018

I was in a CNA program where I would volunteer daily in a nursing home and take care of the elderly. Most classes were advanced/honors where I obtained a 3.7+ GPA and received multiple gold medals. Got my CPR License

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