Service Manager Director
Resume:
Joun H. Donovan
Niantic, CT 06357 ***********@*****.*** Phone: (617)
Operational Excellence Customer Oriented
A customer-oriented leader with a proven track record in
serving a wide base of clientele. Significant experience
in establishing and maturing business processes within
the automotive service industry who is known for
maximizing services aligned to customer needs and
expectations while consistently increasing profits.
Known for effectively driving transformational change
through integrity and the relationships he builds with his
employees, stakeholders and leaders.
Summary of Qualifications
Professional Experience: Service Manager, Toyota of
Colchester, Colchester, CT
Fixed Operations Director, Secor Subaru, New
London, CT
Service & Parts Director, Salem Nissan, Salem, NH
Service Director, Patrick Mazda/Volvo, Worcester, MA
Service Manager, Wagner Kia of Shrewsbury,
Shrewsbury, MA
Service Director, Balise Hyundai & Ready Credit
Used cars of Springfield, Springfield,
MA
Service and Parts Director, Herb Chambers Hyundai of
Westboro, Westboro, MA
Service and Parts Director, Quality Hyundai, Branford,
CT
Recognitions: Toyota New York Region
Toyota Management Excellence and Comptroller Award
(2021-2022)
Hyundai Motor America Eight Time Region Winner as Top
Performing Service Customer Satisfaction
(2006 — 2010)
Selected as Top Performing Service Manager to attend
SMAC meeting by Hyundai Motor America
(2008 & 2010)
Certifications Certified Toyota Service Manager (2021)
Certified Nissan Service Manager (2020)
Certified Hyundai Service Manager (2019)
Nissan Training Achievements
Certified Nissan Service Manager (2018)
Hyundai Trainina Achievements
Platinum Certified Hvundai Service Manaaer (2013).
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