Catering Coordinator Food Service
Resume:
MARCOS GOMEZ
****.****.**@*****.*** 323-***-**** Los Angeles, CA 90026
Summary
I am a food service industry professional and sales manager exploring employment opportunities with specific skill sets, experience, and a sense of personal and professional growth.
Skills
●Catering Consultation
●Menu Tastings
●Menu Development
●Training and Onboarding
●Staffing and Sales Reporting
●Portion Control
●Labor and Overhead Cost Estimation
●Service Delivery Management
●Scheduling Staff
●Inventory Management
●Menu Pricing and Writing
●Documentation and Recordkeeping
●Problem-Solving
●Health Code Compliance
●Quality Assurance
●Database Interface and Query Software
●Supply Ordering and Management
●Managing Deliveries
Experience
08/2021 - Current
Bludso's Bbq
Los Angeles, CA
Catering Manager
●Enhanced sales volume through skilled support to both new and inactive customers.
●Proposed and sold customized, innovative set-ups, menus and functions for diverse groups in coordination with head of catering and chef on pricing specialty menus.
●Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
●Supported sales team members to drive growth and development.
●Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
●Coached, developed and motivated team to achieve revenue goals.
●Participated actively in community and civic activities to maintain visibility and to create booking opportunities and exceeded budgeted booking goals and revenue in every special event area.
●Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
●Secured unprecedented levels of new business and maintained repeat customers for catering service provider via sales calls, networking, advertising and social media.
●Resolved customer complaints regarding sales and service.
●Established ambitious goals for employees to promote achievement and surpass business targets.
●Conducted market research and reported on competitors.
●Continuously met or exceeded corporate sales goals for annual and quarterly timelines.
●Reviewed operational records and reports to project sales and determine profitability.
●Liaised with clients and venue management to verify scheduling and logistics.
●Coordinated Daily Field Reports (DFRs) and distributed to clients.
●Established details of sold catering events with clients and followed up personally, resulting in satisfied clients.
●Determined price schedules and discount rates.
●Grew business through outside catering sales, executed food deliveries to perfection and devised and implemented marketing and promotional campaigns.
●Directed and coordinated products, services and sales activities.
●Prepared budgets and approved budget expenditures.
●Utilized knowledge of SEO and social media marketing to increase website traffic.
●Maximized profit through contract negotiation with vendors and venues.
●Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
06/2019 - 03/2020
Tortilla Republic
West Hollywood, CA
Assistant General Manager
●Enhanced team engagement and performance with daily updates and informational meetings.
●Oversaw payroll preparation and administration for staff.
●Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
●Forecasted customer demand to set prices or credit terms for goods or services.
●Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
●Delegated work to staff, setting priorities and goals.
●Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
●Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
●Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
●Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
●Worked with clients one on one to create enticing catering menus for array of events from weddings and christenings to work parties and holiday meals.
●Gathered customer requirements and worked with catering team in implementing specifications.
●Promoted safe working conditions by monitoring safety procedures and equipment.
06/2018 - 06/2019
Sawyer/Kettle Black
Los Angeles, CA
Events Team Coordinator
●Sourced speakers and special guests for wide range of corporate, industry and charitable events.
●Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
●Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
●Documented events with details in customer preferences, financial considerations and successes and failures.
●Delivered client services in logistics, registration and attendee tracking for internal and external events.
●Hired, trained and supervised volunteers and support staff required for events.
●Oversaw advanced event registration and day-of check-in to handle high volume of guests.
●Worked with professional and trade associations to create memorable and successful events.
●Implemented promotional strategies to maximize conference and convention attendees.
●Developed diagrams and floor plans with event setup requirements.
●Worked in tandem with department head to coordinate logistics of all calendar events.
●Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
●Designed contracts, collected fees and booked venues for events.
●Coordinated and allocated equipment, supplies and staff for events.
●Coordinated vendors, timelines and budgets for events.
●Conferred with customers to gather event requirements and explore opportunities.
●Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
●Managed safe and smooth food delivery at banquets, conferences and social events.
●Tracked payments, balances and registrations for various events.
07/2015 - 06/2018
Gjusta
Los Angeles, CA
Catering Coordinator
●Coached staff on strategies to enhance performance and improve customer relations.
●Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
●Resolved problems or concerns to satisfaction of involved parties.
●Analyzed market trends and competitor deals for attractive proposal preparation.
●Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
●Explained goals and expectations required of trainees.
●Oversaw food preparation, production and presentation according to quality standards.
●Worked with chefs to prepare custom menus, special meals and featured beverages.
●Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
●Gathered customer requirements and worked with catering team in implementing specifications.
●Prepared and led food service training programs to teach staff various tasks.
●Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
●Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
●Coordinated Daily Field Reports (DFRs) and distributed to clients.
●Directed and coordinated products, services and sales activities.
●Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education and Training
05/1998
La Verne, CA
Bachelor of Arts in Communications
University of La Verne
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