Qa Analyst Desktop Support
Resume:
MATTHEW CEBALLOS
Efficient in all of Microsoft office
Teamwork
Logistics
Purchase order verification
Flexible & Adaptable
Computer proficiency
Compiling data
Data acquisition
Strong Relationships
Typing 35-40 Wpm
Attention To Detail
Customer Service
S K I L L S
1195 Pavilion Drive, Pomona CA
aducse@r.postjobfree.com
A B O U T M E
E X P E R I E N C E
Scorpion Enterprises Inc
2022 - Present
SENIOR ACCOUNT & SALES MANAGER
Won Multiple Awards For Sales
Lead A Campaign in Texas For Smart Circle
Evaluated performance against goals and implemented appropriate development plans. Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
Listened to clients and introduced solutions to satisfy business and personal needs. Increased sales and customer satisfaction through personalized servicing. Coached employees in successful selling methods and encouraged cross-selling to drive revenue. Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team. Discussed sales strategies and promotional plans with VP of Sales on regular basis. Used advanced software to prepare documents, reports and presentations. Screened calls and emails and responded accordingly to support executive correspondence. Transcribed meeting minutes to support sales, business development and senior management teams. Worked with clients to effectively plan and coordinate logistics for special projects and events. Took notes and dictation at meetings.
Managed and reviewed filing and office systems.
Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president. E D U C A T I O N
2016 - 2020
EDGEWOOD HIGHSCHOOL
Transcribing Documents
Desktop support
Technical issues analysis
Windows 10
Software Diagnosis
Exceptional Telephone Etiquette
Technical Writing
Technical Support
Business growth and retention
Rapport and relationship building
Benefits and compensation management
Payroll coordination
Compensation structuring
Very family orientated individual. Father to a handsome little guy named Neo. I love growth within a company and taking on more reasonability when available. Please Feel Free To Call Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Implemented test scripts and recorded results.
Inspected finished goods to verify conformance with customer specifications and company quality standards. Created and revised procedures, checklists and job aids to reduce errors. Developed training materials, SOPs and work instructions to supplement new team member onboarding. Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Conducted data review and followed standard practices to find solutions. Recorded and organized test data for report generation and analysis. Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Created testing protocols to be used across product lines. Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Conducted investigations into questionable test results. Liaised between quality control and other departments and contractors, providing project updates and consultation.
2020 - 2021
ACI
QA ANALYST & TESTER
Followed up on potentially fraudulent claims initiated by claims representatives. Followed up with customers on unresolved issues.
Evaluated accuracy and quality of data entered into agency management system. Analyzed information gathered by investigations to report findings and recommendations. Interviewed agents and claimants to correct errors or omissions and investigate questionable claims. Verified client information by analyzing existing evidence on file. Maintained confidentiality of patient finances, records and health statuses. Reviewed outstanding requests and redirected workloads to complete projects on time. Carried out administrative tasks by communicating with clients, distributing mail and scanning documents. Monitored team performance, enforcing compliance with corporate claims processes and procedures. Cultivated productive relationships with stakeholders, facilitating claims lifecycle. Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
Determined proper course of action for claims processing. Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws. 2021 - 2022
CSR II / CLAIMS PROCCESSING SUPERVISOR
EDD (The Employment Development Department)
E X P E R I E N C E
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