costumer service rep

John Clark

EXPERIENCE

Dial America Telephone Specialist

June 2019-2022

I was called upon the switch campaigns as business customers came and went. The job required me to be adaptable and learn new vital information quickly. Tasks included signing up health insurance customers, proxy solicitation, customer service, and appointment setting. Frequently the job required me to research information while on the phone with callers.

Walgreens CPO, Orlando: Senior Resolution Specialist

September 2009 - 2019

I advance from Retail Resolution Specialist to Senior Specialty Resolution Specialist. The job involved troubleshooting problems that were mostly a result of miscommunications between local stores, physicians’ offices, patients, and health insurance companies. Additionally, I learned to make decisions quickly while researching complicated insurance procedures. I accomplish all of the above while dealing with frustrated callers.

Universal Studios Orlando. Ticket Sales Agent

February 2002 to January 2010 I worked part-time, seasonal, and full-time at Universal Where I excelled in up-selling and received multiple awards for my up-selling. The work was fast-paced and required handling thousands of dollars in cash efficiently. Along with interacting with customers: for example, resolving problems and keeping them excited about their Universal Studios experience,

Timeshare Resort-Sales

September 1999 to January 2009

Established rapport with clients of international origins. Demonstrated reflective listening and sales technics through a 90-minute presentation. Serviced clients regularly after their purchase, generating referral business Maintained gainful relations with corresponding businesses

SKILLS

My greatest asset is my extensive training in reflective listening. I did peer counseling in college, at a crisis intervention center (for ten years), then I did in a church peer counseling ministry. I'm amazed to this day at how a few words can calm most angry people,

Additionally, I'm detailed orientated. I'm a problem solver. Related to the following, I effectively research problems.

EDUCATION

Auburn University, Auburn AL- B.S. Horticulture

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