Customer Service Administrative Assistant

Malissa L Thorne

***** ********* ***** **************, ** 20659 *********@*****.*** 301-***-****

A professional with a pleasant personality who is results-driven, seeking a position to be an asset to a thriving company. Over 20 years of experience in customer service. A team player and a multi-tasker, seeking a position in the administration field. Proficient in Microsoft Word, Excel, medical billing software, etc. Looking for a position with the opportunity for growth and diversity.

EXPERIENCE

Marketing Representative/ Guest Services

MGM National Harbor November 2016 - Present

-Maintain a professional, friendly, and courteous atmosphere to provide guests with an exceptional experience

-Assists guests, players, and slot hosts with all requests in a professional and timely manner

-Explain the Mlife program in detail

-Effectively market the Players Club program to all new casino guests and actively enroll new members

-Evaluate members’ play and issue complimentary amenities based on established guidelines

-Utilize all aspects of the Player Tracking System

-Stay informed about all Slot Division activities and events

-Maintain general knowledge of the property as well as slot floor layout, mix, etc.

-Input all player information into the database system and issues MLife cards

-Comply with all company regulations and policies

-Host promotional events and assist with marketing the events

ADMINISTRATIVE ASSISTANT

Air Supply Heating and Air Conditioning

- Answered multiple phone lines

- Dispatched drivers

- Handled all deliveries

- Scheduled appointments

- Handled all correspondence for the office

RECEPTIONIST

Dr. Kardar Baig

- Provided customer service to all patients and schedule appointments

- Filed medical records and reports

- Handled all correspondence for the doctor

- Answered multiple phone lines

- Medical insurance billing

CUSTOMER SERVICE/ AUDITOR:

Wards Distribution Center

- Responsible for logging in all merchandise delivered to warehouse

- Generated and maintained audit reports

- Handled all customer service complaints

Education:

Incirlick American High School - USAF Base Turkey 1989

Contact this candidate