Inventory Associate Customer Service
Resume:
Damien Williams
Dothan, AL *****
*******.**********@*****.***
Experienced manager/Supervisor that thrives in fast-paced environments. Proven ability to meet company expectations to propel accomplishments while providing associates with the necessary tools to succeed. Detail-oriented and determined to maintain customer retention while driving sales. Ambitious and passionate professional willing to take on new challenges while adapting to business changes. Results-driven manager/Supervisor with experience steering and directing all aspects of operations, administration, budgeting and equipment maintenance. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Effective in collaborating with upper management to achieve organizational objectives. Work Experience
Apple Card Specialist
Concentrix - Dothan, AL
December 2018 to Present
Work from home, assisting customer’s with credit account gone into collections. Manager
McDonalds - Dothan, AL
November 2017 to November 2018
• Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
• Completed research on complex problems and resolved issues in a timely manner.
• Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
• Constructively handled customers complaints and executed solutions.
• Managed department schedules to maximize coverage during peak hours.
• Filled out documentation and logs each day and created weekly reports detailing activities. Inventory Associate
Walmart - Tallahassee, FL
April 2015 to March 2017
• Planned business operational mandates and policies, starting with defining customers and market.
• Ensured end-user goals were met by supporting strategic planning initiatives for applications.
• Applied a clean and organized approach to maintaining inventory storage area.
• Oversaw shipping and receiving of inventory and supplies.
• Tracked inventory usage, documented discrepancies and maintained overall count.
• Evaluated special circumstances and established needs when placing new supply orders.
• Detailed diverse facets of inventory management in reports, including costs, deliveries and usage.
• Utilized an efficient and accurate approach when performing scheduled audits.
• Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
• Evaluated and reconfigured systems to support customer service and operational goals. Key Holder Sales Assocate
HHGreg - Tallahassee, FL
February 2014 to February 2017
• Cultivated relationships with realtors, prospects and buyers to drive profit opportunities.
• Negotiated pricing with distributors and customers to optimize cost savings.
• Held weekly one-on-one meetings to review performance, set goals and provide customized coaching.
• Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
• Develop strategies to shape and capitalize on emerging customer and market needs.
• Wrote sales slips and sales contracts.
• Accomplished company-defined sales goals during each shift.
• Assisted upper management with reporting sales data, assessing employee performance.
• Managed stock demands, employee shift schedules and opening and closing operations. Volunteer
Alrlington Senior Life Center - Bainbridge, GA
March 2009 to February 2011
• Facilitated games and other activities to engage clients.
• Created system-wide communications about service excellence.
• Recruited, trained and managed volunteers.
• inform staff about activities undertaken with patients and any significant changes in mood or behavior. Volunteer
Alrlington Senior Life Center - Donalsonville, GA
February 2009 to January 2011
• Educated residents and families about available services and resource
• Follow organizational policies and procedures.
• To provide input and constructive feedback to the program supervisor, thus increasing the effectiveness of the program.
• Escort members to and from activity room.
• Socialize with members, initiating and maintaining conversation.
• assist in day to day operations of the adult care center including greeting members, serving meals, socializing, and encouraging group participation.
Education
High School Diploma in Customer Service
Seminole county High School - Donalsonville, GA
2004
Skills
• High-end sales
Additional Information
Skills
• Project management
• Issue and conflict resolution
• Customer rapport
• Superb sales professional
• Detail-oriented
• Strong communication skills
• Excellent multi-tasker
• Active listening skills
Contact this candidate