Darryl Pearson

Newark, New Jersey• Phone: 973-***-****•E-Mail: aducqo@r.postjobfree.com

PROFESSIONAL SUMMARY

Well experienced Computer Operator supervising software and hardware to integrate productivity and performance enhancement for increase in revenue

AREA OF EXPERTISE

Mainframe Operations Call Center Issue Resolution Outbound & Inbound Customer Care

assisting programmers and clients via JIRA tickets or phone

Production Scheduling IPL of Mainframe Equipment Maintenance Hardware and Software Issue Management Operational Training Vendor Management

Disaster Recovery

EXPERIENCE

Pomeroy Technologies - Computer Operator. Newark, New Jersey

08/2020-Present

•Take turnover from Dayshift Tech Support Operator and will review the nightly Turnover report for activities or functions that might require Technical attention.

•Check the OPC error Queue for any jobs in error through entire shift and communicate with Operations for any job abnormalities and extended running time.

•Work with the Programmer to make appropriate fixes or necessary corrections to the JCL.

•Tech remains in the chat with Operations / Pune / Peers / Distributed Systems/ ODS for any other OPCB errors or Technical related requests.

•Takes calls throughout the night from the BFS COE / CIT / Help Desk Groups for Client related requests and late files impacting job processing

•Informs the Team Lead onsite of any Abends sharing major Client impact immediately, as well as, other abends.

•Address / update any outstanding ITSM Tickets generated, as well as, send ITSM Hot items to the Team Lead.

Dish Network- Technician. Totowa, New Jersey, NY 03/2019-07/2020

·Operate and troubleshoot various audio and visual equipment at customer site in accordance with established procedures and guidelines

· Customer care technician, provide resolutions for clients via inbound calls.

·Assemble and install communication equipment such as data and telephone lines, wiring frames, switching equipment, power apparatus, computer systems, and networks

·Install updated software, and programs that maintain existing software or provide requested features such as time-correlated call routing

·Responsible for ensuring critical issues are resolved to client satisfaction

NJ Transit - Engineer Newark, New Jersey

07/2018-11/2018

·Locomotive Engineer Training Program

·Northeast Operating Rules Advisory (NORAC) Qualified

·Program incomplete

Media Ocean-Lead Computer Operator New York, NY 01/1988-01/2017

·Supervised and trained peripheral equipment operators and computer operator trainees

·Assisted programmers and systems analysts test and debug new programs

·Loaded peripheral equipment with selected materials for operated runs, while overseeing loaded of peripheral equipment by equipment operators

·Maintained and administered computer networks to related computing environments including computer hardware, systems software, applications software, and all configurations

·Planned, designed, coordinated, and implemented network security measures to protect data, software, and hardware

·Leveraged expert level use of VTAM, JCL, REXX, OPS/MVS to mainframes, weekly system recycles and monitor batched jobs

·Minimized downtime during system upgrades by rerouting inbound calls from mainframe to voice response communication subsystem

EDUCATION

New Jersey Transit Newark, NJ

Locomotive Engineer Training Program

Northeast Operating Rules Advisory (NORAC) Qualified

LaGuardia Community College Long Island City

Data Processing /ASSOCIATES

PC Age Technologies Edison, NJ

Studied CompTIA IT & A+/A+ CERTIFICATION

Software and Hardware Skills

Software: Microsoft Office Suites Windows Apple iOS Photoshop Final Cut Pro JCL

JES2 & JES3 MVS CICS VTAM TSO OPCS NETVIEW Lotus Notes PIC Desk Ticket Software

Hardware: IBM z/OS 2.2 & later Mainframe EMC 3390 DASD IBM Impact Printers Xerox 4635 &4890 Printers Brother Laser Printers Cisco Routers Verizon Business DSL

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