Customer Service Manager
Resume:
Jermel Pugh
Apt. *
Chicago, IL 60607
Phone: 312-***-****
Email: **********@*****.***
Summary
A seasoned professional with 3 years of managerial experience. Strong customer service skills, motivator, passionate and involved in sharing the organization’s vision to grow. Outgoing team builder and mediator who wins the trust of diverse constituencies and organizes them to achieve common goals.
PROFESSIONAL EXPERIENCE
2003-2014 Walgreens
Service Manager, Chicago, IL
Manage staff of five employee
Motive team to achieve higher customer rating
Increased store rating in customer service and sells (store currently ranks
number 3 in our district
Manage daily staff meetings
Recognized as a critical thinker and a problem solver
Outstanding track record in inventory loss prevention.
Responsible for setting store goals
Provided customer relations resources to visitors and customers
Ordered office supplies, maintain and monitor store supply inventory, fill supply
requisitions as needed.
2013-2014 Northeastern Illinois University
BSW (Extra Help), Chicago, IL
Maintained University facilities and grounds in safe, functional, attractive and
cost effective manner.
EDUCATION
2006 Malcolm X College –Chicago, IL
SKILLS Organized, Assertive, Excellent Customer Service
Skills,
REFRENCES Upon request
Contact this candidate