Sales Representative Customer Service

WARREN BISSEN

808-***-**** *******@*******.***

**-*** ******* ***** *-200 Kaneohe, HI

96744

Objective

To obtain a challenging and rewarding position with an opportunity to advance. Skills & Abilities

Computer literate, Competent in Microsoft Office, Customer Service (phone and face- to- face), Presentation to Groups and Training others in various services. Experience

July 2019 to present: ABC Corporation

Sales/Service Account Manager

This position included educating and recommending the appropriate products and or type of equipment for cleaning. With the pandemic, I needed to provide a safe environment for my cus- tomers which included DOE Schools, hotels and restaurants. This was done through emails and face-to-face meetings. My day to day contacts were usually with the housekeeping managers or principals. I also trained my contacts on how to clean the correct way (GBAC Certified). Servicing included the managing of the hotels laundry systems. Our laundry chemicals/equip- ment needed monthly servicing. This included changing out tubes that carry the dangerous chem- icals.

July 2008 to Present: Sandwich Isles Communications Sales & Business Development Administrator

EXPERIENCE - July 2008 to Present: Sandwich Isles Communications Responsible for sales of land lines and Internet services on Hawaiian Home Lands. I served both residential and commercial businesses. Most recently, I was involved with the new Ka Makana Ali’i mall in Kapolei. I successfully worked with many general contractors, architects, and engi- neers on the buildout of each store. I worked with architect “E” plans and specifications to eval- uate for telecommunication requirements and provide cost effective and efficient recommenda- tion where needed to provide a better overall product. I visited the project side several times a week to monitor progress to ensure the work was being done on time and within budget and to help resolve any design and/or construction issues. I worked with each customer to gather their telecommunication requirements and ensured they completed their end of installation (telecom backboard, dedicated a/c outlet, and inside wiring) to ensure a complete and usable end product. We held weekly meetings where I facilitated the coordination of everyone’s roles on each build- out and encouraged teamwork in order to meet customers’ requirements and target deadlines. When on construction sites, I made sure our team abided by all safety rules, policies, and proce- dures. Ensured personnel were equipped with and utilized the proper personnel protective equipment. I also conducted internal meetings to provide project updates and to discuss any open issues that needed to be resolved. I provided recommendations and facilitated collaborative de- velopment of solutions.

June 2004 to July 2008: DHL Hawaii

Sales Representative

Responsible for sales of DHL’s Domestic and International packaging services, Express Ship- ping, and Logistics Services. Account Managed several large accounts through site visits, and telephone/email on a weekly basis. Also maintained many smaller accounts throughout Hawaii. We were trained on how to handle customers who wanted to ship hazardous products. May 1999 to May 2004: Weyerhauser Hawaii

Sales Representative

This position was to manage 800+ accounts state wide with corrugated solutions and value added services. Account managed through face-to-face visits or through telephone/email. Educated our customers on Weyerhauser quality and housekeeping procedures. Safety was the most important component to our success. I created several SOP’s and conducted safety seminars for some of our biggest customers. We had many hazardous liquids and waste materials that had to handled correctly and safely.

January 1986 to April 1999: Hawaiian Telephone, Hawaii Business Account Manager

This position was to provide office automation solutions, day-to-day servicing, and maintaining an assigned account base. Duties included: Consultative type selling of telephone equipment, data equipment, networking LAN’s/WAN’s. This was accomplished through telephone calls and face-to-face meetings. Achieved 100% and above on annual quota five years in a row. Education

University of Hawaii, August 1980 to 1985.

BA Degree, Communications

Leadership

Coaching high school varsity boys basketball (ILH & OIA) for the past 15 years References

Available upon request

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