Security Officer Customer Service
Resume:
Delia Da Costa
San Diego, CA ***** 619-***-**** ************@*****.***
OBJECTIVE: To secure a position in which I can utilize my experience, communication skills, customer service and computer efficiency.
SUMMARY OF QUALIFICATIONS
• Excellent customer service and people skills.
• Great communication skills in person, via telephone and electronically.
• Fully committed to maintaining cooperative relationships with patrons and guests.
• Highly organized with great attention to detail, enjoys working with a team, always willing to learn.
• Enthusiastic, reliable, driven and resourceful.
• Bilingual English/Spanish.
WRDF GEO Secure Services, San Diego,CA Booking Clerk/ Correction Officer 2020-Present
• Provide Detention facility with updated rosters of detainee housing/ facility total.
• Communicate with shift Sergeant and Lieutenant on detainee arrivals or departures.
• Obtain new arrival identification documents as well as charges.
• Log detainee property, maintain detainee personal property in safe and secure manner until their release from custody.
• Assist Security Clerk update report for Facility Warden, Deputy Warden, and Chief in her absence.
• Assist in detainees intake process.
• Develop and submit required report relative to detainee stored property as well as other reports
• Escort detainees to and from work assignments, visit, or activities.
• Subdue/Restrain detainees.
• Inspect detainee quarters for contraband.
• Handle emergency situation.
• Conduct body searches, stand guard on post.
MODO Building System Inc, San Diego, CA Labor 2020-2020
• Clear hallways, working area for workers dispose of all trash in units and hallways.
• Scrape floors removing excess mud make sure floors are smooth and clean.
• Cover windows and cabinets to prevent them from damage.
• Make sure units are vacuumed and clear for inspection before painter arrives to the unit.
Ballpark Eats & Entertainment Inc, San Diego, CA Security Officer 2019- 2020
• Monitor and authorize entrance and departure of individuals arriving to the venue.
• Provide security for band personal and their equipment.
• Clean Venue after hours and secure premises.
• Monitor Customers in venue to assure they are not overly intoxicated.
Center for Employment Training, San Diego, CA Receptionist 2019- 2019
• Greet and check in students, employers, guests and agency representatives entering campus.
• Provide information and course description to potential students regarding training program options.
• Gather and secure eligibility documentation for Admissions department for student enrollment.
• Operate telephone switchboard by answering incoming calls, providing information on course description via telephone, transferring callers to appropriate personnel, scheduling tours and taking messages.
Armed Forces Bank, San Diego, CA Supervisor 2008-2019
• Provided customer service, processed deposits, transfers and withdrawals.
• Established and maintained relationships with Military individual and business customers or provided assistance with banking problems customers may encounter.
• Provided account maintenance for account holders.
• Monitored bank vaults to ensure cash balances were correct and accurate.
• Planned, directed, and coordinated activities of workers in branch, offices, or departments of establishments.
Brown Stone Security, San Diego, CA Security Officer 2007-2008
• Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain, provided security of premises/buildings.
• Patrolled private independent premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
EDUCATION
ITT Technical Institution, San Diego, CA 2009-2011
Bachelors in Criminal Justice
Remington College, San Diego, CA 2007-2009
Associates in Criminal Justice
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