Customer Service Associate

Erika Levine

************@*******.***

I am energetic, positive, and focused with phenomenal customer service skills. Experienced in hospitality, service, and retail roles with approximately two and a half years combined managerial background.

SKILLS & AWARDS

●Training Development Aptitude

●Point of Sales System Proficiency

●Shipping and Receiving Support

●Retail Support

●Creative Problem Solving

●Professional Telephone Demeanor

●Exceptional Money Handling Abilities

●Developed Communication Skills

●Record Keeping Strengths

●Service Standard Compliance

●Employee of the Month Walgreens 2018 - Selected by peers for demonstrating outstanding work ethic during the months of September, November, and December

●National Honors Society Nominee 2019 - Offered to first year students with a grade point average of 3.0 or higher. Currently maintain a G.P.A. of 3.42

UNIVERSITY OF PHOENIX, Tempe Az - Associate of Applied Science

April 2019 - January 2021 Started my academic career with the university and am currently seeking enrollment elsewhere

GENERAL EDUCATION DIPLOMA, Mesa Az- April 4TH 2004

EXPERIENCE:

MCDONALDS WERNAU 124 LLC, BET LLC & Store #22111, Phoenix Az – Franchisee

June 2019 – November 2022

WALGREENS DRUG COMPANY, Phoenix Az - Customer Service Associate

January 2018 - April 2019

●Liaised with customers, management and sales team to better understand customer needs and recommended appropriate solutions

●Trained and worked in all store departments - including but not limited to front end, photo department, sales floor, beauty counter and pharmacy as cashier and customer service associate

WAFFLE HOUSE - JKW Enterprises, Tempe Az - Server March 2017 - July 2017

●Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food requests minimizing complaints resulting in customer satisfaction

●Worked with point of sales system to place orders, manage bills and handle complementary items when applicable

SHELL FOOD MART, Mesa Az - Overnight Attendant/Cashier May 2016 - August 2016

ARCO AMPM #42879 & #42525, Gilbert Az - Attendant/Cashier July 2011 - August 2014

●Counted money in drawers at the beginning and end of each shift ensure correct amounts for following shifts

●Used a POS to enter orders, process payments and issue receipts

●Helped customers complete purchases, locate item’s location in store and enrolled customers in reward program to promote loyalty, customer satisfaction and improve overall sales

CHEVRON CORPORATION #207557, Gilbert Az - Retail Cashier November 2013 - January 2014

●Reconciled cash drawer at the start and end of each shift accounting for errors and resolving discrepancies

●Maintained current knowledge of store promotions and highlighted sales to customers

●Resolved customer complaints

●Maintained a clean and tidy checkout area and sales floor

COMFORT INN & SUITES, Safford Az - Night Auditor July 2011 - May 2011

●Provided guests with above and beyond hospitality service by providing pleasant and engaging first point of contact experience and offered extra services such as booking outside venue reservations and setting up various local tours with participating local businesses for guests

●Balancing accounts payable and resolving discrepancies when auditing

●Used quick response and dynamic service skills to build a solid repertoire with guests improving customer retention rate

CIRCLE K, Mesa Az - Customer Service Associate March 2005

●Greeted customers while helping with product selection and questions

●Reported to work early to be better aware of store issues pre shift such as checking low inventory and learning sales or special promotions

●Opened and closed store independently when necessary

●Prepared nightly bank drop for manager

PHOENIX NEWSPAPER, Mesa Az - Supervisor/Independent Contractor August 2001 - January 2005

●As one of three key holders, I opened the Mesa Distribution Center daily

●Organized and delegated opening tasks for staging crew

●Responsible for distributing the headline section in a fast-paced fashion upon main truck arrival as well as specialty papers, The New York Times, Wall Street Journal etc.

●Worked both residential and business delivery routes in depth as an independent contractor

●Gained logistical knowledge and skills from my delivery and distribution center roles

●Reported to work on time seven days a week three hundred sixty-five days a year for the duration of my employment

MICHEALS CRAFT STORE, Mesa Az - Stock/Sales Associate

December 2001 - February 2002

●Created, stocked and prepared commercial space for retailer grand opening

●Provided superior customer service to a diverse retail clientele

●Proficiently operated point of sale system daily performing start and end of day operations and reports

●Stocked merchandise, built displays and contributed to general cleaning tasks maintaining the overall appearance of the store

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