Customer Service
Resume:
Abril Morales
**************@*****.***
November 2020- Present
Piedmont Cafe
El Paso, TX
Bartender/Server
A unique restaurant offering lots of Vegan/Vegetarian options, good coffee and good cocktails. The volume is always different due to the pandemic which has been a new thing to get used to but due to my experience in the industry I am well equipped to handle the random busy days on my solo shifts as Host, Bartender and Server.
February 2019- March 2020
Adelitas Cocina y Cantina/ Palenque Mezcaleria
Denver, Colorado
Server
This is one of the most popular restaurants in Denver for traditional Michoacan/Oaxacan food. There’s good food, good cocktails and the largest selection of Mezcal in Colorado. It was a high volume, fast paced environment which I am most comfortable in working.
May 2018 – October 2018
Los Chingones
Denver, Colorado
Server
I had a lot of fun working with and learning about crafted cocktails, gained a lot of experience working at a fast paced, high volume restaurant in the Five Points/ RINO neighborhood in Denver.
April 2017- February2018
Morning Collective
Denver, Colorado
Server
Serving at a restaurant like this allowed me to connect more with guests and regulars, I grew a lot in terms of allowing myself to be more genuine and fun with my guests. I enjoyed describing our menu items and had a lot of fun experiencing the high volume brunch environment. I also helped host, food run, buss, and bartend whenever needed.
August 2016- January2017
Comida @ The Source
Denver, Colorado
Host/Food Runner
I was placing finishing garnishes on food, running it out to the tables and describing what was on the plates to our guests, this was different because the food was served family style and I helped to point out what every guest had ordered. I also Hosted and assisted guests with booking reservations, questions about our location which was a big warehouse with different establishments and our Mexican inspired menu and also taking and packaging to-go orders.
January 2016- August 2016
Los Cabos
Denver, Colorado
Server
This position allowed me to gain some knowledge of Peruvian cuisine, I also gained experience in making traditional Peruvian cocktails and other alcoholic beverages as I was the server as well as the bartender, busser and host during my shifts.
July 2014-December 2016
Yardhouse
Denver. Colorado
Front Desk/ Hostess/Trainer
This was a front desk position, handling phone calls and giving information to our guests about wait times and different events happening at our high volume location. I gained experience in taking and packaging to- go orders and making sure our guests had their orders made correctly. I was also promoted to Team Trainer and had a few trainees learning the ways of the front desk under my wing.
January 2014-February 2015
Mad Beans Coffee and Wine Cafe
Denver, Colorado
Shift Leader/Barista/Server
I talked to guests and got to know how to prepare their preferred coffee beverages, I gained experience in serving and describing different flavor profiles and pairings of wine and cheese. I also gained more experience in handling cash, splitting tips and closing the registers at the end of my shift.
February 2013- August 2013
Hello Day Café
El Paso, Texas
Barista/Server
This position allowed me to gain experience in preparing coffee beverages, I learned to make micro-foam and latte art. It helped me to describe different ingredients on our menu and have our guests try new and exciting things such as vegan and vegetarian options.
Skills
20 years in the service industry, fluent in Spanish, problem solver
great communication/phone skills, personable, great customer service skills, always punctual, agile/flexible, dependable, fast learner, hard worker, easy to work with.
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