Marilyn M. Ordonez

Mobile Phone: +1-206-***-****

**** ***** ** **, *******, Washington 98021

SUMMARY OF QUALIFICATIONS

More than 21 years’ experience in the telecommunications industry.

Extensive knowledge in Planning, Optimization, Operational Readiness & Customer Support.

Excellent team player that can work under pressure with minimum supervision, self-motivated with ability to multi-task and handle multiple projects.

Multi-vendor experience (Nokia, Siemens, Huawei, Alcatel Lucent Technologies)

Experience and good understanding on GERAN, UTRAN & LTE, & 5G Networks

Experience with technical trouble shooting.

Good communication and writing skills.

Experienced in project management data communications, and project implementation.

Full understanding of a job or project SOW.

Provides structure, feedback, and direction on maintaining KPIs through customer compliance guidelines and processes.

Determines materials (BOM) required, equipment and tools to be used for assigned projects.

Actively researched and analyzed project data (budgets, costs, schedules, customer satisfaction) for actual reporting and identifying trends.

Extensive working knowledge and experience of business processes

Excellent experience in the Quality Assurance discipline

EDUCATION

Bachelor of Science in Electronics & Communications Engineering, 2000

University of the East, Philippines

EMPLOYMENT

T-MOBILE USA (NATIONAL OPERATION READINESS)

ENGINEER (AUG 2017 TO AUG 2022)

Product & Technology team in support of the regional and market field operations organizations. Ensure Readiness of new Products on network side meeting the Operational standards including system support, applications, and tier support

Responsible for the Validation of Engineering Systems Design of T-Mobile’s Nokia Radio Access Network. Perform feasibility analysis of new technologies, products, features and services. Create functional designs, deployment procedures, and operational processes. Supports Lab and FOA validation of new features/services/platforms to ensure successful deployment and effective operations.

Drive process effectiveness and standardization across all Network Management teams by establishing and enforcing best practices and alignment between business verticals

Drive process effectiveness and standardization across all Network Management teams by establishing and enforcing best practices and alignment between business verticals

Leading Multiple Projects delivery managing process and technology across markets, Training, Design teams alongside Vendors

Develop process documentation and validation for any launch readiness, SW upgrades, tracking patch development, Alarms and Tools integration and development

Validate Alarms testing, MOPs, and Tools to ensure no gaps in deployment

Ensure and worked on resolution for any issue on KPI performance of GSM/UMTS AWS and PCS and 5G sites (Accessibility, Retainability, Throughput)

Actively involved in leading to resolve operational issues with strong sense of urgency and with high degree of initiative which is very important to deliver priorities

Deliver Training material content in platforms such as Cornerstone, TVUE to support operational needs of the regions and markets.

Supporting each critical element from Transport, Core and RAN disciplines managing end to end production network and solutions design review, validation, and operations acceptance

Implement strategies around KMS, Switch Alarms, KPI with Tier 2 and NOC teams

Drive cross-functional and encompassing operational readiness coordination on new services and/or technologies

T- MOBILE USA (ENGINEERING CUSTOMER SUPPORT)

TECHNICIAN (NOVEMBER 2015 TO AUG 2017)

Working with Care trouble tickets Voice, SMS and Data Services Engineering Teams to locate, repair or escalate complex network issues on a wide array of platforms in the network.

Working with VIP escalation, higher priority customer tickets, escalate issue to provide solution to network problems.

Involved in various projects, Tech Care Pilot Solution, Digits

Phone contact with customers to resolve subscriber issues.

Update Care call flows as needed.

Assist with training and mentoring junior technicians on resolution of complex customer trouble tickets

MANAGED STAFFING SOLUTIONS – SEATTLE WASHINGTON USA

RF ENGINEER – ALU (AT&T PROJECT RF DEPLOYMENT) (MAY 2014 TO NOV 2015)

Responsible for RF deployment of UMTS 850/1900 Mhz /LTE 700/2100/1900 Mhz in AT&T Northwest markets

Supervise RF deployment process from site preparation until cutover of the sites by parameters, neighbors, and hardware alarms on Northwest market. Escalating problems related and solving them

Monitor, analyze statistical and drive test data to improve system performance indicators such as dropped calls, blocked calls, origination failures, handoff features and to meet departmental goals.

Performing Audits (parameter, LAC/TAC, SIB-19, etc) and sharing it with ATT Market RAN

Implement the FGA-19 parameters and approved tilts, post launch

Troubleshoot worst performing sites; analysis of sites for down tilts, neighbor optimization, new site recommendations, etc.

Investigate reason/cause and recommend possible solutions for network problems such as dropped calls, coverage problems, congestion and others

Prepares and presented SSV Report

TELECOM TECHNOLOGY SERVICES INC – SEATTLE, WASHINGTON USA

RF ENGINEER – T-MOBILE USA

Responsible for cluster optimization and acceptance of modernized sites/cluster optimizing, analyzing and improving performance of GSM/UMTS AWS and PCS network for T-Mobile Seattle Market.

Monitor, analyze statistical and drive test data to improve system performance indicators such as dropped calls, blocked calls, origination failures, handoff features and to meet departmental goals.

Troubleshoot worst performing sites; analysis of sites for down tilts, neighbor optimization, new site recommendations, etc.

Supervise modernization process from cutover of the sites by checking site commissioning, parameters, neighbors, and hardware alarms on Seattle Market sites. Escalating problems related and solving them.

Investigate reason/cause and recommend possible solutions for network problems such as dropped calls, coverage problems, congestion and others

Prepares and presented Cluster acceptance Report

CELCITE MANAGEMENT SOLUTIONS – SEATTLE, WASHINGTON USA

RF ENGINEER – T-MOBILE USA (MAY 2012 TO OCT 2013)

Responsible for optimizing, analyzing and improving performance of GSM/UMTS AWS and PCS network for T-Mobile Seattle Market.

Monitor, analyze statistical and drive test data to improve system performance indicators such as dropped calls, blocked calls, origination failures, handoff features and to meet departmental goals.

Troubleshoot worst performing sites; analysis of sites for downtilts, neighbor optimization, new site recommendations, etc.

Optimize existing network by adjusting radio network parameters and recommending possible solutions to hardware problems.

Involved in creating RFDS for modernized sites adding PCS layer and preparing for LTE.

Supervise modernization process from cutover of the sites by checking site commissioning, parameters, neighbors, and hardware alarms on Seattle Market sites. Escalating problems related and solving them.

Review, plan and change frequency assignment of sites for best network quality

Monitor and modify system parameters and study/implement available features for optimum network performance

Attend to customer complaints and provide best resolution possible.

Monitor possible bottlenecks in the network and plan/design resources to eliminate any congestion or capacity constraints

Responsible for improving MOU of the assigned area

Monitor and modify system parameters for optimum network performance

Review frequency assignment, adjacent cell definitions and parameter settings of the BTS

Check for hardware problems and recommend solutions

Make use of various tools such as TEMS, Asset planning tool, TPIM, Actix, Schema, MapInfo, and others to study performance of base stations

Attend to customer complaints and SE #Fix tickets

Monitor Seattle Market Events, Games, Festival and Concerts

NETWORKERS INTERNATIONAL PLC (HUAWEI) – JAKARTA, INDONESIA

RF ENGINEER – XL AND TELKOMSEL NETWORK (AUG 2008 TO MAY 2012)

Cluster optimization of 3G and 2G XL Network (KPI and Customer Satisfaction Index).

Sumatra, Kalimantan & Sulawesi Indonesia including VIP areas

Analyzed acceptance log files and prepared Cluster Acceptance Reports for customer

Managed the subcontractor team and leading them in optimization, providing macro level analysis, performance check and submit recommendations for global change.

Leading them in preparation, guidelines, scheduling and process of all activities.

Attends to customer complaints, performs ocular inspection and recommend solution to address their concerns.

Frequency Retune of poor quality sites and cluster

Weekly Report Generation for Customer’s meeting

Evaluate network capacity and provides recommendation and solution for high utilized and area with high congestion.

Pre-launch optimization of swap-out sites UMTS -Huawei.

Prepare Daily Reports, Daily Target and Daily achievement summary report for roll-out progress

Review Single Site Verification report & Acceptance Report for submission

Oversee Schedule of acceptance progress and make sure target completion date is achieve

Checked CE & Iub utilization of cells, provide recommendations if need upgrade for those congested cells.

Plan drive routes, schedule and dispatch drive test teams for benchmarking data collection.

Oversee Optimization of all BSC/RNC in the Region & including CBD and VIP areas and make sure target KPI is met.

SMART COMMUNICATIONS INC. (SMART) – MAKATI, PHILIPPINES

SENIOR ENGINEER – NETWORK SERVICES DIVISION (JULY 2001 TO AUGUST 2008)

Responsible for key performance indication monitoring and improvement (BSC’s/RNC’s call success rate, SDCCH and TCH drops, handover failures, etc.), including performance deviation during and after optimization activities formulation of recommendation.

Analyzed acceptance log files and prepared Cluster Acceptance Reports for customer

Managed and coordinated acceptance drive test for clusters to ensure network performance complies with Key Performance Indicators.

Ensure subscribers network connectivity and quality thru daily network performance and BSC /RNC monitoring, alarms clearing, troubleshooting and problem resolution, optimization activity

Handles BSS parameter modifications, audit and discrepancy check and alarms monitoring to maintain network effectiveness and stability. Review and recommend new parameter settings

Traffic forecasting and dimensioning of circuits to ensure network’s capacity, and revenue Analysis

Work on continual coverage enhancement and competitive advantage thru drivetest and benchmarking; and roll-out sites recommendations in areas with high business viability. Performs post-processing and analysis of drive test data using Actix Analyzer.

Perform 2G/3G site audit, drivetest, coverage re-planning thru antenna reorientation/tilting, neighbor analysis, frequency re-planning and parameter modifications as part of Cluster Optimization activity

Monitors competitor movements and recommend areas with revenue growth and competitive advantage opportunities

Evaluation of features of new technologies and implications on existing network (2G /3G)

Recommends BTS expansion and Roll-outs, deactivation and re-allocation of site equipment.

Attends to customer complaints, performs ocular inspection and recommend solution to address their concerns.

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