Customer Service Rep

TRENESE BLAND

Tel: 708-***-****

E-mail: ******@****************.***

EXPERIENCE

11.2020 - CURRENT

REGISTRATION REP. Roseland Community Hospital

Unit: COVID Clinic

Greet and receive patients professionally. Register patients into the computer system. Organize, file and store documents. Assist patients with paper work and provide them with direction as needed. Update patient accounts with registration, insurance, demographic, scheduling, and billing data. Perform other tasks as assigned.

03.2012 – 11.2020

PATIENT SERVICE REP. Roseland Community Hospital

Unit: Out-Patient Clinic

Greet and receive patients professionally. Record patient’s data. Validate and verify medical insurance plans of patients. File documents regarding patient records. Responsible for the registration of patients, scheduling of patient appointments, verification of insurance, entering of demographic data, etc. Answer phone calls and redirect them to the correct party. Update patient accounts with registration, insurance, demographic, scheduling, and billing data. Use Microsoft Office Suite (Word/Excel/Outlook/PowerPoint), medical software

Perform other tasks as assigned. Enter all demographic information accurately, as obtained by the patient or via referral, into the patient billing system and other required applications. Schedule appointments and work across departments to ensure follow up. Provide excellent telephone and in-person customer service: answer and return telephone calls promptly and courteously; triage phone calls to the appropriate person or department; respond to requests in an accurate and timely manner. Handle all inbound and outbound calls; including those that constitute “outreach” or “follow-up” calls; i.e. appointment confirmations and reminders, and new patient scheduling. Speak to all referral sources, gather and enter intake information into the computer system.

EDUCATION

DIPLOMA, hill Crest High School

SKILLS

Type 30+ WPM

Customer Service

Problem Solving

Meditech Software

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